Workplace Experience Site Lead

Vaco; San Francisco (CA); On-site; USD 33,000 - 47,000; Full time

Job summary

Vaco by Highspring seeks a Workplace Experience Site Lead for our San Francisco office. This onsite role balances reception, facilities coordination, vendor relationships, and event support to deliver a welcoming workplace.

The contract opportunity offers strong potential to convert to full-time based on performance. You will engage with employees, visitors, and partners to maintain a polished, productive office environment.

Qualifications

• 5+ years in Workplace Experience, Facilities, Office Operations or similar, with customer focus.
• Experience as front-facing office representative and in managing vendor relationships.
• Strong organizational skills, ability to handle multiple priorities and cross-functional collaboration.
• Event planning or coordination experience preferred; comfort with executives and guests.

Responsibilities

• Serve as onsite Workplace Experience Site Lead for the San Francisco office.
• Be the first point of contact for employees, guests, and visitors.
• Manage reception, check-in, and office access requests.
• Coordinate daily lunch service and maintain vendor relationships.
• Handle workplace tickets, security access, and badge administration.
• Collaborate with facilities vendors to resolve issues and maintain operations.
• Support workplace experience initiatives and employee engagement programs.
• Assist in planning office events and leadership meetings.
• Support office moves and facilities-related projects.
• Work with Security, Finance, Facilities, and Leadership on programs.

Skills

Workplace Experience

Facilities

Office Operations

Corporate Reception

Customer Service

Vendor Management

Event Planning

Communication

Executive Stakeholders

Ticketing Systems

Tools

Freshservice

Google Workspace

Job description

Workplace Experience Site Lead

San Francisco, CA (100% Onsite)

Contract Opportunity | Potential for Full-Time Conversion

$29/hr

Monday-Friday | 9:00 AM - 5:00 PM

Our client, a leading Technology company, is seeking a Workplace Experience Site Lead to serve as the face of their San Francisco office. This is an exciting opportunity for someone who thrives in a customer-facing environment, enjoys creating a welcoming workplace experience, and can balance office operations, facilities coordination, vendor management, and event support.

This individual will be the primary onsite point of contact for employees, visitors, vendors, and building partners, helping ensure a seamless and engaging office experience. While the position is initially structured as a contract opportunity, there is a strong possibility of conversion to a full-time role based on performance and business needs.

What You'll Do

• Serve as the onsite Workplace Experience Site Lead for the San Francisco office
• Act as the first point of contact for employees, guests, and visitors
• Manage reception duties, visitor check-in processes, and office access requests
• Coordinate daily lunch service and vendor relationships
• Manage workplace ticketing requests, security access, and badge administration
• Partner with facilities vendors to resolve office maintenance and operational issues
• Support workplace experience initiatives, employee engagement efforts, and office programs
• Assist with planning and execution of office events, including holiday celebrations, team events, and leadership meetings
• Support workplace projects, office moves, and facilities-related initiatives
• Collaborate with internal stakeholders across Security, Finance, Facilities, and Leadership teams
• Ensure the office remains organized, functional, and welcoming for all employees and guests

Qualifications

• 5+ years of experience in Workplace Experience, Facilities, Office Operations, Corporate Reception, or similar environments
• Strong customer service and hospitality mindset
• Experience serving as a front-facing representative for an office or workplace
• Ability to manage multiple priorities and adapt to changing business needs
• Experience coordinating vendors, service providers, and workplace requests
• Event planning or event coordination experience preferred
• Strong communication and relationship-building skills
• Comfortable working with executives, employees, visitors, and external partners
• Experience with ticketing systems preferred; willingness to learn Freshservice is required
• Google Workspace experience preferred

What We're Looking For

• Friendly, professional, and welcoming demeanor
• Proactive problem solver who can think on their feet
• Strong organizational and follow-up skills
• Team-oriented with a "can-do" attitude
• Comfortable balancing reception responsibilities with broader workplace operations initiatives

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application.

For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.