Customer Service Representative

Vaco by Highspring; Irvine (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

Vaco by Highspring is seeking a personable Customer Service Representative in Irvine, CA to assist customers with questions, orders, and account information while delivering a positive experience.

You’ll handle inquiries via phone, email, and other channels, providing timely product and order information and working with internal teams to resolve issues. A fast-paced environment with high-volume interactions awaits.

Qualifications

• 1-2+ years in customer service or related roles preferred.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Ability to manage a high volume of calls, emails, and requests.
• Strong organizational skills and attention to detail.
• Comfortable navigating multiple systems and learning new technology.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• CRM or customer service software experience is a plus.
• Able to problem-solve and stay professional in challenging situations.
• Ability to prioritize in a fast-paced environment.
• High school diploma or equivalent required; further education a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Provide timely, accurate information on products, services, orders, and accounts.
• Assist customers with placing, updating, and tracking orders.
• Research and resolve customer concerns and service issues.
• Maintain accurate customer information in internal systems.
• Process order changes, returns, credits, and other requests.
• Follow up to ensure questions are resolved.
• Collaborate with internal departments to resolve issues and provide updates.
• Build positive relationships through professional communication.
• Elevate more complex issues when appropriate.
• Maintain knowledge of company policies and procedures.
• Meet established service, quality, and productivity goals.
• Assist with additional administrative and customer support tasks.

Skills

Customer service

Communication

Multitasking

Problem-solving

Attention to detail

Microsoft Office

CRM software

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Excel

Job description

Our client is seeking a personable and customer-focused Customer Service Representative to join their team. This individual will be responsible for assisting customers with questions, orders, account information, and general support while providing a positive and professional customer experience.

The ideal candidate is a strong communicator who is organized, dependable, and comfortable working in a fast-paced environment while managing a high volume of customer interactions.

Key Responsibilities

Customer Service Representative

Position Overview

Our client is seeking a personable and customer-focused Customer Service Representative to join their team. This individual will be responsible for assisting customers with questions, orders, account information, and general support while providing a positive and professional customer experience.

The ideal candidate is a strong communicator who is organized, dependable, and comfortable working in a fast-paced environment while managing a high volume of customer interactions.

• Respond to customer inquiries via phone, email, and other communication channels
• Provide timely and accurate information regarding products, services, orders, and account questions
• Assist customers with placing, updating, and tracking orders
• Research and resolve customer concerns, complaints, and service-related issues
• Maintain accurate customer information and documentation within internal systems
• Process order changes, returns, credits, and other customer requests as needed
• Follow up with customers to ensure questions and concerns are resolved
• Partner with internal departments to resolve customer issues and provide timely updates
• Build positive relationships with customers through professional and responsive communication
• Identify and elevate more complex customer concerns when appropriate
• Maintain knowledge of company products, services, policies, and procedures
• Meet established customer service, quality, and productivity expectations
• Assist with additional administrative and customer support responsibilities as needed

Qualifications

• 1-2+ years of customer service, call center, administrative support, or related experience preferred
• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Ability to manage a high volume of calls, emails, and customer requests
• Strong organizational skills and attention to detail
• Comfortable navigating multiple systems and learning new technology
• Proficiency in Microsoft Office, including Outlook, Word, and Excel
• CRM or customer service software experience is a plus
• Ability to problem-solve and remain professional when handling challenging situations
• Ability to prioritize responsibilities and work effectively in a fast-paced environment
• High school diploma or equivalent required; additional education is a plus

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only:

to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.

• The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).