Workplace Experience & Operations Lead

Knit; New York (NY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Stock options

Healthcare (medical, dental, and vison

Company laptop

Onboarding technology stipend

401(k) with company match

Flexible time-off

Hybrid working

Catered lunch

Job summary

Knit is an AI-native startup redefining how brands conduct primary research. We are hiring to own the workplace experience—from the upcoming office move to building a frictionless hybrid environment—as we scale our NYC team.

You will partner with the Head of Operations to manage space, vendors, IT, onboarding, and events, creating a calm, high-performing workplace for both in-person and remote teammates. If you love systems and community-building, this role is for you.

Qualifications

• High level of care and detail-orientation.
• Systems thinker who builds the process once instead of repetitive tasks.
• Creative community builder.
• Comfortable with ambiguity and able to shape the role.
• Experience owning workplace, office, or people ops at a growing company.
• Office move or build-out is a strong plus.
• Technically proficient with Google Suite, Slack, and Rippling.

Responsibilities

• Own workplace operations end to end, starting with the office move.
• Make the office spaces, vendors, supplies, food, and IT logistics frictionless for in-person and remote employees.
• Support day-to-day People Operations activities, including onboarding and offboarding, support requests, IT and equipment coordination.
• Own onboarding logistics so every new hire's first week feels warm and high-performing.
• Be the first line for logistical and IT needs; troubleshoot and elevate as needed.
• Build community and connect in-person and remote employees.
• Run the social calendar with at least one social event per month.
• Build systems to automate manual work.

Skills

Attention to detail

Systems thinking

Community builder

Ambiguity tolerance

People/Operations ownership

Office move/build-out experience

Tools

Google Suite

Slack

Rippling

Job description

Knit is an AI-native startup redefining how brands conduct primary research. We are hiring to own the workplace experience—from the upcoming office move to building a frictionless hybrid environment—as we scale our NYC team.

You will partner with the Head of Operations to manage space, vendors, IT, onboarding, and events, creating a calm, high-performing workplace for both in-person and remote teammates. If you love systems and community-building, this role is for you.