Workplace Experience Supervisor

CBRE Group, Inc.; Santa Monica (CA); On-site; USD 75,000 - 105,000; Full time

Job summary

CBRE Group, Inc. seeks a Workplace Experience Supervisor in Santa Monica to oversee a team delivering client and visitor services.

You will coordinate daily activities, manage costs and invoices, respond to inquiries, and maintain vendor partnerships to drive cost savings while upholding CBRE safety standards. Lead by example and align with CBRE RISE values to ensure service excellence and positive outcomes for customers.

Qualifications

• High school diploma or GED required with 5+ years in a supervisory/lead role.
• Experience supervising teams delivering workplace/guest services.
• Strong organizational skills and ability to explain complex concepts.

Responsibilities

• Coordinate and manage the team’s daily activities, schedules and tasks.
• Maintain records of costs and review invoices related to workplace services.
• Respond to customer requests and complaints about experience services.
• Approve client materials and ensure alignment with brand guidelines.

Skills

Supervisory experience

Customer service

Vendor management

Team coordination

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.

This job is part of the Workplace Experience function. They are responsible for providing world‑class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross‑train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost‑saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world‑class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need:

• High School Diploma or GED with 5+ years of job‑related experience. Prior shift leader or supervisory experience preferred.
• In‑depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master‑level inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.