Workplace Experience Manager

Cresta; San Francisco (CA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Cresta is looking for a strategic leader to oversee operations for its global offices, ensuring a consistent and high-quality workplace experience that aligns with business growth. The role requires strong project management and negotiation skills, alongside a deep understanding of workplace policies and employee experience programs. This is a hybrid role based in the San Francisco Bay Area.

The ideal candidate has over 7 years of experience in workplace operations within a tech environment and demonstrates exceptional leadership capabilities. You will partner closely with executives to support Cresta's operational needs and employee engagement.

Qualifications

• 7+ years leading global workplace experience and related functions, preferably in tech.
• Ability to navigate sensitive workplace situations with professionalism and discretion.
• Experience supporting multiple offices or distributed teams.

Responsibilities

• Oversee operations of global Cresta offices for high-quality workplace experience.
• Lead lease renewals, expansions, and new site acquisitions.
• Develop and execute a comprehensive workplace strategy aligning business needs.
• Own workplace safety strategy and regulatory compliance across all locations.

Skills

Global workplace experience

Project management skills

Communication and stakeholder management

Negotiation skills

Workplace safety knowledge

Job description

Requirements

• Experience: 7+ years leading global workplace experience, facilities, office operations, employee experience, or related functions, preferably within a high-growth technology environment
• Presence: This is a Bay Area-based role requiring a strong in-office presence across both our San Francisco and Sunnyvale offices. You are expected to work onsite three days per week, typically split between our San Francisco and Sunnyvale offices. This role may also require additional onsite time during office build-outs, events, or other key workplace initiatives
• Workplace Compliance: Working knowledge of workplace safety requirements, accommodations, accessibility considerations, and employee support needs
• Global Mindset: Experience supporting multiple offices, regions, or distributed teams, with the ability to balance global consistency and local employee needs
• Professionalism & Discretion: Demonstrated ability to navigate sensitive workplace situations with professionalism, discretion, empathy, and sound judgment
• Executive Partnership: Strong communication and stakeholder management skills with the ability to effectively partner with executives, managers, employees, and external vendors
• Negotiation Skills: Proven track record of navigating commercial real estate contracts and managing multi-million dollar budgets
• Project Management: Exceptional project management skills with experience leading complex cross-functional initiatives. Able to seamlessly transition between strategic planning, operational execution, and issue resolution while maintaining attention to detail

What the job involves

• Portfolio Management: Oversee the operations of all global Cresta offices, ensuring a consistent, high-quality workplace experience while balancing local needs and regional nuances
• Real Estate Strategy: Lead lease renewals, expansions, and new site acquisitions in partnership with Finance and Legal, ensuring our workplace footprint supports business growth
• Workplace Strategy: Develop and execute a comprehensive workplace strategy that aligns physical spaces, employee experience programs, and business needs as the company scales. Lead office build-outs, renovations, and improvement projects from planning through execution, ensuring projects remain on schedule and within budget
• Property Management: Build strong partnerships with property managers, landlords, and service providers to ensure our offices operate efficiently and effectively
• Workplace Safety & Compliance: Own Cresta's global workplace safety strategy, including emergency preparedness, site-specific safety programs, and regulatory compliance. Partner across the business to ensure workplace safety requirements, accommodations, accessibility considerations, and employee support needs are appropriately addressed across all office locations
• Workplace Operations: Oversee catering, food and beverage programs, badge access systems, physical security, and vendor relationships
• Headquarters Operations: Partner closely with the Chief of Staff and Leadership Team to support the operational needs of Cresta headquarters
• Employee Experience: Own and evolve workplace and employee experience programs, including recognition initiatives, Operating Principles Awards, employee gifting, office activations, onboarding support, and other programs that strengthen culture, connection, and engagement
• Events & Community: Partner with the Administrative Team, People Team, site leads, and other stakeholders to execute employee events, company celebrations, leadership visits, customer visits, and other key company moments
• Resources & Communication: Maintain and continuously improve workplace communications, documentation, and internal resources that help employees navigate office spaces, workplace programs, and services
• Vendor & Platform Management: Manage workplace and employee experience vendors, platforms, and systems that support employee engagement and day-to-day operations