Global Workplace Experience Manager

Career Group; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Career Group is seeking a Global Workplace Experience Manager to lead operations across international offices, delivering an outstanding employee and guest experience. This role combines strategic planning with hands-on execution, overseeing reception, meetings, catering, tech, and safety, while mentoring a globally distributed team and partnering with executive leadership on workplace strategy.

Ideal candidates have 5+ years in workplace experience or facilities, strong vendor and budget

Qualifications

• Bachelor's degree preferred.
• 5+ years in Workplace Experience, Office/Facilities management, or related roles.
• Experience leading globally distributed teams and programs.
• Strong vendor, budget, and cross-functional project management.

Responsibilities

• Develop and execute a global workplace experience strategy across international offices.
• Lead, mentor, and develop a high-performing global Workplace Experience team.
• Establish consistent workplace standards, policies, and service levels.
• Partner with executive leadership on strategy, real estate initiatives, and utilization.
• Oversee daily operations: reception, conferences, catering, visitor experience, and amenities.
• Coordinate executive and board meetings and leadership visits.
• Manage workplace budgets, vendors, reporting, and expenses.
• Negotiate vendor contracts and oversee facilities maintenance and service providers.
• Partner with building management on safety, emergency preparedness, and continuity.
• Support onboarding with a welcoming experience for new employees.
• Identify opportunities to enhance programs and operational efficiency.

Skills

Workplace strategy

Leadership

Vendor management

Budget management

Project management

Cross-functional leadership

Education

Bachelor's degree

Tools

Google Workspace

Slack

Envoy

Ramp

Job description

A highly respected global investment firm is seeking an experienced Global Workplace Experience Manager to lead workplace operations across multiple international offices. This is an exceptional opportunity for a strategic, service-driven leader who thrives in a fast-paced, high-growth environment and is passionate about delivering an outstanding employee and guest experience.

In this highly visible role, you will combine strategic planning with hands-on execution, overseeing workplace operations, facilities, office services, and a globally distributed team. You'll partner closely with executive leadership to shape the future of the workplace while ensuring operational excellence across every office.

Key Responsibilities

• Develop and execute a global workplace experience strategy across multiple international offices.
• Lead, mentor, and develop a high-performing global Workplace Experience team.
• Establish consistent workplace standards, policies, and service levels while adapting to regional needs.
• Partner with executive leadership on workplace strategy, office utilization, employee experience, and real estate initiatives.
• Oversee daily workplace operations, including reception, conference room management, catering, visitor experience, workplace technology, and office amenities.
• Coordinate executive meetings, board meetings, office events, and leadership visits in collaboration with cross-functional teams.
• Manage workplace budgets, vendor relationships, reporting, and operational expenses.
• Negotiate vendor contracts and oversee facilities maintenance, repairs, and service providers.
• Partner with building management to ensure workplace safety, emergency preparedness, and business continuity.
• Support onboarding initiatives by creating a welcoming and engaging experience for new employees.
• Identify opportunities to enhance workplace programs, improve operational efficiency, and elevate the overall employee experience.

Qualifications

• Bachelor's degree preferred
• 5+ years of experience in Workplace Experience, Office Management, Facilities Management, or Corporate Workplace Operations.
• Proven success leading and developing globally distributed Workplace Experience, Office Management, or Facilities teams.
• Strong experience managing vendors, budgets, and cross-functional projects.
• Experience partnering with real estate teams, architects, contractors, and property managers throughout the office lifecycle.
• Proficiency with workplace technology platforms such as Google Workspace, Slack, Envoy, Ramp, or similar tools.
• Outstanding organizational, communication, and project management skills.
• Demonstrated ability to prioritize multiple initiatives in a fast-paced environment.
• Sound judgment, professionalism, discretion, and a proactive, solutions-oriented approach.
• Comfortable providing occasional after-hours support when business needs require.
• Experience supporting global organizations or real estate initiatives is highly preferred.
• A true white-glove service mindset with a passion for creating exceptional workplace experiences.

If you're a strategic workplace leader who is passionate about creating exceptional employee experiences and thrives in a dynamic, fast-paced environment, we'd love to hear from you.