Workplace Experience Manager

Horn Solutions; Frisco (TX); On-site; USD 50,000 - 56,000; Full time

Job summary

BG Staffing in Frisco, TX is seeking a Workplace Experience Manager to oversee day-to-day facility operations, safety, and workplace experience at the assigned site. This role partners with the Property Manager, landlord, and service providers to ensure services meet client requirements and the site remains welcoming and efficient.

The ideal candidate will have a bachelor’s degree in a related field and at least five years of facilities management experience, with strong skills in vendor

Qualifications

• Bachelor’s degree in facilities management, business administration, engineering, or related field.
• Minimum of five years of facilities management experience.
• Experience coordinating facility projects, vendors, maintenance activities, and client requirements.
• Experience with CMMS or similar work-order systems.

Responsibilities

• Coordinate preventive maintenance programs and maintain facility appearance.
• Serve as liaison among client, landlord, and service providers.
• Coordinate facility projects including workspace improvements and equipment installations.
• Monitor work orders and maintain CMMS records.
• Review invoices and assist with budget adherence.
• Support emergency preparedness and safety programs.

Skills

Vendor coordination

Project coordination

Customer service

Safety compliance

Facilities operations

Education

Bachelor’s degree in facilities management

IFMA certification or equivalent

Tools

CMMS

Job description

Workplace Experience Manager

Location:Frisco,TX

Pay Range:$36.05-40.86 an hour DOE

Length: Contract to Hire

Job Description

The Workplace Experience Manager is responsible for supporting the day-to-day operation, maintenance, safety, and workplace experience of the assigned facility. This position works closely with the Property Manager, landlord, service providers, and client representatives to ensure that the building is maintained to a high standard and that services are delivered in accordance with client requirements.

The role requires a proactive, service-oriented professional who can manage multiple priorities, coordinate vendors and projects, maintain accurate facility records, and deliver a safe, efficient, and welcoming workplace environment.

Essential Duties and Responsibilities

• Partner with the Property Manager to coordinate preventive maintenance programs and maintain the interior and exterior condition and appearance of the facility.
• Serve as a primary liaison among the client, landlord, property management team, service providers, and other key stakeholders.
• Coordinate facility projects, including workspace improvements, repairs, equipment installations, and other site-related initiatives.
• Conduct regular project and operational meetings with client representatives, the landlord, property management, and vendors.
• Coordinate snow removal, landscaping, construction activities, move management, and other facility-related services.
• Monitor preventive and reactive work orders generated through the computerized maintenance management system.
• Maintain accurate building, asset, vendor, and work-order information within the CMMS.
• Verify that facility services are supported by valid purchase orders and remain within approved budget parameters.
• Review monthly rent and facility-related invoices and provide expense summaries to the client lead and Lease Administration.
• Serve as the on-site point of contact for facility audits, inspections, and compliance reviews.
• Support the development, implementation, and maintenance of site-level emergency preparedness and business continuity plans.
• Implement and reinforce environmental, health, safety, and security policies and procedures.
• Conduct routine property inspections and coordinate corrective action plans with on-site teams and service providers.
• Work with the landlord and Property Manager to ensure that client requirements and service expectations are consistently met.
• Track service delivery, operational performance, and vendor compliance; identify issues and implement appropriate corrective actions.
• Collaborate with the client on sustainability initiatives and other workplace improvement programs.
• Participate in client meetings, internal programs, training activities, and organizational initiatives as directed by account management.
• Maintain compliance with company and client safety policies and procedures.
• Provide after-hours support for facility emergencies when required.
• Travel to other assigned facilities as business needs require.
• Perform additional duties and responsibilities as assigned.

Skills, Education, and Experience

• Bachelor’s degree in facilities management, business administration, engineering, or a related field preferred; an equivalent combination of education and relevant experience will be considered.
• Minimum of five years of facilities management, property operations, or workplace services experience.
• Demonstrated experience coordinating facility projects, vendors, maintenance activities, and client requirements.
• Working knowledge of mechanical, electrical, plumbing, life-safety, and general building systems preferred.
• Experience using a CMMS or similar work-order and asset-management platform.
• Certified Facility Manager or comparable IFMA designation preferred but not required.

#BGTA

BG Staffing is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. BG Staffing uses artificial intelligence (AI) and other automated decision-support tools to assist in the recruiting and hiring process. See https://www.bgsf.com/ai-notice for more details.