Workplace Experience Manager

CBRE Group, Inc.; Cambridge, Northern (MA, KY); Hybrid; USD 100,000 - 104,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Manager to deliver a safe, efficient and high‑quality workplace across office environments. The role supports daily workplace operations, space planning, employee services, vendor coordination and business continuity.

You will manage seating plans, moves, badge administration and on‑site services to ensure a professional, welcoming workplace. This role offers growth within CBRE's global facilities network.

Qualifications

• Bachelor's degree preferred with 3–5 years of relevant experience.
• People management experience is preferred, including recruitment and mentoring.
• Strong organizational and communication skills.

Responsibilities

• Coordinate office space planning, seating assignments and occupancy tracking to support business needs.
• Manage moves, adds and changes, including workstation setup, IT coordination and move logistics.
• Oversee day‑to‑day workplace services including janitorial, supplies, pantry supplies and food deliveries.
• Administer access badges for employees, contractors and visitors and coordinate security-related tasks.
• Coordinate conference room readiness, parking and employee support logistics.

Skills

People management

Leadership

Communication

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in‑class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in‑Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the role:

The Workplace Experience Manager is responsible for delivering a safe, efficient, responsive and high‑quality workplace experience across office environments. The role supports daily workplace operations, space planning, employee services, vendor coordination, access control and workplace programs that enable business continuity and employee productivity.

What you'll do:

Space Planning & Moves/Adds/Changes

• Coordinate office space planning, seating assignments and occupancy tracking to support business needs and organizational growth.
• Manages employee moves, adds and changes, including workstation setup, furniture coordination, IT coordination and move logistics.
• Maintain floor plans, seating charts and space utilization information to support planning decisions.
• Partner with HR, IT, Facilities and business leaders to ensure workspace assignments align with team requirements and onboarding needs.
• Support office restacks, departmental relocations and workplace improvement projects.

Laboratory Space Layout Coordination

• Assist with lab space layout coordination in partnership with Facilities, EHS, Scientific Operations and research teams.
• Support placement of laboratory furniture, equipment, benches and storage needs while considering workflow, safety and operational requirements.
• Coordinate communication between lab users, vendors, contractors and internal stakeholders during lab modifications or space changes.
• Maintain awareness of lab occupancy, shared spaces and evolving operational needs.

Workplace Operations, Janitorial, Supplies & Food Services

• Oversee day‑to‑day workplace services including janitorial support, office supplies, pantry supplies, snacks, beverages and food deliveries.
• Manage inventory levels and replenishment processes for workplace consumables and employee support items.
• Monitor service quality, address issues promptly and ensure workplace areas remain clean, organized and well‑stocked.
• Support vendor relationships, service expectations and issue resolution for workplace service providers

Conference Setup, Parking & Employee Support

• Coordinate conference room readiness, meeting setups, visitor support and special event logistics.
• Support parking coordination, employee parking questions and related workplace logistics.
• Serve as a key point of contact for workplace‑related employee requests and service needs.
• Assist with new hire workplace onboarding, including workstation readiness, badge coordination and employee support resources.
• Promote a professional, welcoming and service‑oriented workplace environment.

Security Access, Badge Administration, & Systems Support

• Administer access badges for employees, contractors and visitors, including badge issuance, updates, audits and deactivations.
• Coordinate access permissions and system updates in partnership with Facilities, Security, HR and IT.
• Maintain accurate access control records and support periodic reviews of badge activity and access levels.
• Support workplace security procedures, emergency preparedness activities and business continuity requirements.

Ergonomics & Workplace Health Support

• Coordinate ergonomic assessments, workstation reviews and follow‑up actions for employees.
• Facilitate ergonomic equipment requests and workplace adjustments in collaboration with HR, Facilities and applicable vendors.
• Track ergonomic requests to ensure timely response and completion.
• Promote safe, comfortable and productive workstation standards.

What You'll Need:

• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• People management & leadership experience is preferred, including recruitment, training, development, mentoring, and appraising.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In‑depth knowledge of Microsoft Office products, including Word, Excel and Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Manager position is $100,000 annually and the maximum salary for the Workplace Manager position is $104,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.