Workplace Experience Receptionist - Boston, MA

CBRE; Boston (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

CBRE in Boston is seeking a Workplace Experience Receptionist to deliver a world-class customer service experience for employees and guests. You will greet visitors, issue passes, answer calls, coordinate activities, and support on-site operations in a fast-paced environment.

The role requires strong communication and organizational skills, proficiency with Microsoft Office, and a commitment to security procedures.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all entering the facility; greet visitors and issue passes.
• Answer the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities.
• Manage janitorial or maintenance work orders; coordinate workplace services.
• Address inquiries and provide solutions with a customer-service approach.
• Organize on-site events including setup, teardown, and supply delivery.
• Follow security procedures and coordinate with relevant teams.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information within the team and follow manager directions.
• Create presentations and speak to groups of various sizes.

Skills

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

GlobalWorkplace Solutions (GWS) Local is a hard services-led, tailored facilitymanagement solution. We self-perform hard services while partnering withbest-in-class soft service providers to offer custom facility and projectmanagement solutions to our clients. We focus on empowering our team with ahigh-level of downstream accountability, resulting in an agile and efficientservice delivery.

Inaddition to our core facility and project management capabilities, our platformoffers direct access to our Best-in-Class services, including ESG, SecurityConsulting, Workplace Strategy, and Workplace Experience.

About The Role

Asa CBRE Workplace Experience Coordinator, you'll be responsible for delivering aworld-class customer service experience to employees and guests of a designatedbuilding. This job is part of the Workplace Experience function. They areresponsible for providing world-class customer service to the clients andvisitors of a designated building.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with afriendly and welcoming demeanor. Issue visitor and parking passes and followsecurity protocols.
• Make a memorable first impression by answering the telephone in a professionalmanner.
• Arrange and confirm recreational, dining, and business activities on behalf ofthe requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and executeworkplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers.Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set upand tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriateparties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Followspecific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described indetail. Use existing procedures to solve straightforward problems while havinga limited opportunity to exercise discretion.
• Create presentations and speak to various-sized groups.

What You’ll Need

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel,Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Why CBRE?

Whenyou join CBRE, you become part of the global leader in commercial real estateservices and investment that helps businesses and people thrive. We are dynamicproblem solvers and forward-thinking professionals who create significantimpact. Our collaborative culture is built on our shared values — respect,integrity, service and excellence — and we value the diverse perspectives,backgrounds and skillsets of our people. At CBRE, you have the opportunity tochart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

Wevalue human interaction to understand each candidate's unique experience,skills and aspirations. We do not use artificial intelligence (AI) tools tomake hiring decisions, and we ask that candidates disclose any use of AI in theapplication and interview process.

Pay Disclaimer - Not-Bonus Eligible: * CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Receptionist position is $60,000 annually [or $28.85 per hour] and the maximum salary for the Workplace Experience Receptionist position is $65,000 annually [or $31.25 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).