Workplace Experience Lead

AIJobs.ai; San Mateo (CA); On-site; USD 90,000 - 125,000; Full time

Job summary

Skild AI is seeking a proactive Workplace Experience Manager to own the daily operations of our San Mateo office. This strategic, front-of-house role sits at the intersection of workplace, people operations, and IT, reporting to the Operations team.

You will ensure a welcoming, organized environment and partner across teams to support employee experience. Responsibilities include managing reception, vendor relations, onboarding logistics, events, space planning, and office standards.

Qualifications

• :_4+ years of experience in workplace experience, office management, people operations, hospitality, facilities coordination, or a similarly hands-on, people-facing role.
• _Ability to independently run day-to-day office operations with strong ownership and minimal direction.
• _Comfort being front-desk based, highly visible, and close to the center of office activity.
• _Strong service orientation and genuine care for creating an excellent employee, candidate, and guest experience.
• _Experience managing vendors, office supplies, food and beverage programs, onboarding logistics, events, seating, mail/packages, and workplace requests.
• _Excellent judgment, organization, follow-through, and attention to detail.
• _Clear, warm, and professional communication with employees, candidates, vendors, and leadership.
• _Ability to manage competing priorities, ambiguity, and last-minute changes in a fast-moving environment.
• _Proficiency with Google Workspace, Slack, and workplace request or ticketing systems such as Jira, Freshservice, ServiceNow, or similar.
• _Ability to work onsite five days per week in San Mateo.

Responsibilities

• Own daily workplace operations for the San Mateo office, ensuring the office is clean, organized, stocked, functional, welcoming, and guest-ready.
• Serve as the front-of-house owner for employees, candidates, guests, vendors, and partners.
• Manage reception, visitor experience, mail, packages, guest coordination, front desk presentation, and office communications.
• Maintain high standards for conference rooms, shared spaces, cafeterias, kitchens, printer areas, supplies, and employee amenities.
• Own food, beverage, snacks, office supplies, printer supplies, and recurring workplace inventory.
• Manage workplace vendors, including janitorial, catering, snacks and beverages, building management, office supplies, maintenance, and repair vendors.
• Partner with People Operations and Recruiting on onboarding, employee experience, office rituals, celebrations, and moments that matter.
• Coordinate new hire workplace logistics, including desk assignment, office access, welcome materials, first-day readiness, and coordination with IT, Security, and Facilities.
• Partner with Facilities on physical workplace needs, including desk setups, furniture moves, repairs, storage, shipments, and space resets.
• Support seating, desk changes, team moves, space planning, and office organization as the company grows.
• Plan and support onsite events, team lunches, happy hours, all-hands logistics, candidate visits, and internal gatherings.
• Build lightweight workplace processes, checklists, vendor documentation, office standards, and recurring routines.
• Proactively identify and resolve office issues before they impact employees or visitors.
• Support site safety, emergency readiness, and building-related escalations during business hours.

Skills

Workplace experience

Office management

People operations

Hospitality

Facilities coordination

Customer service

Communication

Tools

Google Workspace

Slack

Jira

Freshservice

ServiceNow

Job description

Skild AI is seeking a proactive Workplace Experience Manager to own the daily operations of our San Mateo office. This strategic, front-of-house role sits at the intersection of workplace, people operations, and IT, reporting to the Operations team.

You will ensure a welcoming, organized environment and partner across teams to support employee experience. Responsibilities include managing reception, vendor relations, onboarding logistics, events, space planning, and office standards.