Workplace Experience & Guest Services Associate

IWG plc; Philadelphia (Philadelphia County); On-site; USD 42,000 - 60,000; Full time

Job summary

The Community Assistant at IWG plc in Philadelphia supports the Community Coordinator and Manager to deliver a welcoming, productive office. You’ll handle hospitality, reception, workplace coordination, events, and admin duties to ensure a smooth daily operation for staff, visitors, and partners.

The role requires strong organization, a service mindset, and proactive ownership of tasks. On-site five days a week, you’ll greet guests, manage meeting spaces, coordinate supplies, assist with vendor

Qualifications

• 1–3 years of experience in hospitality, customer service, office administration, or related field.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite (Outlook, Excel, PowerPoint, Teams).
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional, customer-service oriented demeanor.

Responsibilities

• Support the daily delivery of workplace services to ensure a professional, welcoming, and highly functional office environment.
• Assist with workplace initiatives and special projects.
• Maintain office readiness by conducting routine workplace inspections and identifying areas needing attention.
• Coordinate office supplies, pantry inventory, and workplace consumables; maintain stock levels.
• Assist with submitting, tracking, and following up on facilities and maintenance requests.
• Support incident documentation, communication, and resolution activities as directed.
• Maintain organization of common areas, storage rooms, and filing systems.
• Assist with health and safety initiatives and workplace audits.
• Prepare operational reports, presentations, and workplace metrics.

Skills

Customer service

Communication

Microsoft Office

Organization

Prioritization

Professional demeanor

Teamwork

Tools

Outlook

Excel

PowerPoint

Teams

Job description

The Community Assistant at IWG plc in Philadelphia supports the Community Coordinator and Manager to deliver a welcoming, productive office. You’ll handle hospitality, reception, workplace coordination, events, and admin duties to ensure a smooth daily operation for staff, visitors, and partners.

The role requires strong organization, a service mindset, and proactive ownership of tasks. On-site five days a week, you’ll greet guests, manage meeting spaces, coordinate supplies, assist with vendor