Workplace Experience Coordinator

Jerseydigs; Hoboken (NJ); On-site; USD 52,000 - 58,403; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in Hoboken to deliver a world-class customer service experience to employees and guests in a designated building. You will greet entrants, manage passes, coordinate events, and support daily workplace services, aiming to create a welcoming environment and smooth daily operations.

The role requires 2+ years in hospitality or front desk, strong Microsoft Office skills, and excellent communication.

Qualifications

• Authorized to work in the United States without visa sponsorship.
• Bachelor’s Degree preferred with 3–5 years of relevant experience; in lieu of degree, combination of experience and education will be considered.
• Minimum of 2 years of front desk, concierge, customer service, or hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend, interpret, and action instructions.
• Warm demeanor with the ability to engage with new people.
• Strong attention to detail and communication skills.
• Ability to stand/walk for extended periods and lift up to 40 lbs.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills.

Responsibilities

• Greet entrants and issue passes while following security protocols.
• Answer phones professionally; create presentations and speak to groups.
• Arrange and confirm recreational, dining, and business activities.
• Manage on-site services including mail, supplies, and onboarding.
• Address inquiries with professional customer service.
• Organize on-site events: space setup, teardown, supplies delivery.
• Follow security procedures and report safety issues.
• Coordinate with vendors supplying services or goods.
• Explain information clearly and follow manager directions.
• Apply established procedures to solve straightforward problems.

Skills

Front desk experience

Customer service

Communication skills

Attention to detail

Interpreting instructions

Walk/stand long periods

Interpersonal skills

Education

Bachelor’s Degree preferred

Experience + education acceptable

Tools

Microsoft Office

Job description

About the Role

Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you’ll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience.

This Fortune 500 Company offers Competitive Compensation, Full Benefits and Paid Time Off with unlimited opportunities of career growth.

As a CBRE Workplace Experience Coordinator, you’ll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various‑sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co‑workers. Provide solutions in a professional customer service‑driven manner.
• Organize and manage on‑site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property‑specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

• Bachelor’s Degree preferred with 3‑5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• A minimum of 2 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret and action instructions.
• Comfortable meeting and engaging with new people with a warm demeanour, being able to assess circumstances, empathise, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs.
• In‑depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organisational skills with a strong inquisitive mindset.

About Host

Host is a service line of CBRE, the world’s largest commercial real estate organization. Our mission is to increase individual well‑being, personal productivity and organisational effectiveness through people‑led, technology‑enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments – via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge‑quality services provided by talented CBRE “hosts”; world‑class customer service training and certification; and a powerful, enterprise‑grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Compensation & Benefits

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $52,000 annually and the maximum salary for the Workplace Experience Coordinator position is $58,403 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.