Workplace Experience Coordinator - New York City, NY

CBRE; Harlem (GA); On-site; USD 60,000 - 65,000; Full time

Job summary

CBRE is seeking an on-site Workplace Experience Coordinator - Events to deliver world-class service to employees and guests. You will coordinate events, manage registrations, and ensure smooth operations across rooms, signage, and setups.

Ideal candidates have 3–4 years in front desk or hospitality, strong communication, and a warm, proactive approach. This role emphasizes accessibility support, vendor coordination, and collaboration with the Meetings & Events specialist.

Qualifications

• Front desk or concierge experience.
• Customer service exposure at a busy workplace.
• Ability to communicate clearly with employees and visitors.

Responsibilities

• Coordinate on-site events, manage room bookings and logistics.
• Prepare event signage and materials for attendees.
• Register guests in the visitor system and assist IT/AV setup.
• Escort attendees and vendors during events and tours.
• Support high-touch events with staff, decor, and guest assistance.
• Follow security procedures and coordinate with the Meetings & Events team.

Skills

Front desk

Hospitality

Customer service

Communication

Teamwork

Google Docs

Slack

Jira (basic)

Education

HS Diploma or GED

Tools

Jira

Google Docs

Slack

Job description

\" Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience \"

About The Role

As a CBRE Workplace Experience Coordinator - Events, you will be responsible for delivering a world-class customer service experience to employees and guests.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of designated buildings.

What You’ll Do

• Coordinate and execute on-site events, including room bookings, nametags, setup, teardown, and logistics
• Develop, print, and place event signage (e.g., directional signs, reserved seating, name badges)
• Prepare event spaces by checking seating, cleanliness, supplies, and room conditions
• Register guests into visitor registration system
• Liaise with IT/AV teams for tech setup and support during events
• Escort large groups of external attendees from lobby to event areas
• Support high-touch events with onsite staffing, decor setup, and guest assistance
• Receive and distribute vendor deliveries (signage, food, rentals, florals, alcohol, swag, etc.)
• Escort and oversee vendors during setup and teardown (e.g., Entire Productions)
• Lead office tours and assist guests with accessibility needs during events
• Submit Jira tickets for building services or space adjustments as needed
• Follow property-specific security and emergency procedures
• Work closely with the Meeting & Events Specialist on all event details

What you’ll need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

HS Diploma or GED or equivalent experience required.

• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs
• Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required.

Why CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator of Events position is $60,000 annually and the maximum salary for the Workplace Experience Coordinator of Events position is $65,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affinitive Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)