Meeting & Events Coordinator - Menlo Park, CA

CBRE; Sunnyvale (CA); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

PTO

Job summary

CBRE is seeking an Events Coordinator to support the events team and act as the Concierge Desk lead, handling billing and guest services. You will provide back-up support to security and mail services while delivering top-tier hospitality.

This role emphasizes customer service, coordination with clients and vendors, and helping the team meet its objectives. The position requires strong MS Office skills and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• 2+ years of related experience with a high school diploma or GED.
• Ability to explain complex concepts clearly to the team.
• Advanced knowledge of Microsoft Office products (Word/Excel/Outlook).
• Strong organizational skills and an inquisitive mindset.
• Able to lift/carry heavy loads and fulfill physical requirements.
• Ability to follow routines and communicate straightforward information.
• Working knowledge of Office products and basic cross-functional understanding.

Responsibilities

• Be the first point of contact for entrants; greet with a welcoming demeanor.
• Record, log service requests and provide admin support to event team.
• Deliver world-class customer service to all individuals in the facility.
• Build and maintain a local business recommendations database.
• Follow security procedures and ensure safety of all individuals.
• Acknowledge inquiries or complaints and provide professional solutions.
• Resolve problems and help the team meet objectives.
• Lead by example and model CBRE RISE values.
• Support meetings and events as needed.
• Coordinate guest services with clients, vendors and team members.
• Create a hospitable environment on event days.

Skills

Microsoft Office

Organizational skills

Problem-solving

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

\\"Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience\\"

About the Role:

As a CBRE Events Coordinator, you will assist events team in tasks as needed for successful events experience.

This job is part of the Events job function. They are responsible for being the Concierge Desk lead which includes billing creation and processing, guest services liaison for the facility, while providing back-up support to building security and mail services/loading dock.

What You’ll Do:

• Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Record and log service requests and track the statuses. Provide administrative aid to the event team as needed.
• Deliver world-class customer service to all individuals in the facility.
• Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer service-driven manner.
• Resolve problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
• Provide support for meetings and events as needed.
• Work with clients, vendors, and team members to coordinate guest services. This includes arrival experience, transportation, signage, displays, special needs requirements, printing, and event security.
• Create a hospitable environment for attendees, event owners, and vendors on the day of the event.
• Assist with conference room turnover and midday room refresh as needed. Take direction from senior team members.
• Respond to event activities such as gathering event supplies, equipment needs, food & beverage services, facility security, etc.
• Organize and track/inventory event supplies as needed and alert Team when new orders are required.
• Escalate potential issues and concerns as appropriate.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact own team and other teams whose work activities are closely related.
• Deliver own output by following defined procedures and processes under close supervision and guidance.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• High School Diploma or GED with 2+ years of job-related experience.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires problem-solving skills with the capacity to review and select solutions from available options and the ability to explain complex concepts or sensitive information. Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Fulfill the physical requirements associated with this role. This includes stooping, standing, walking, and climbing stairs. Must be able to lift/carry heavy loads of 50 lbs. or more.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Why CBRE?

We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.

Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark.

FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list.

Forbes Named one of the best large employers in America and one of the World's Best Employers!

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Meeting & Events Coordinator position is $50,000 annually and the maximum salary for the Meeting & Events Coordinator position is $56,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Aff