Workplace Experience Receptionist

CBRE Group, Inc.; New York (NY); On-site; USD 36,000 - 54,000; Full time

Job summary

CBRE Group, Inc. in New York City is seeking a Workplace Experience Receptionist to greet clients, support day-to-day lobby operations, and deliver a hospitality‑driven experience from arrival to departure.

This role emphasizes proactive service, visitor management, and event support across floors with a discreet, professional approach. This position requires strong interpersonal skills and experience in corporate or luxury hospitality, plus the ability to coordinate with security and staff to

Qualifications

• High School Diploma or GED.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills.
• Experience in corporate reception or luxury hospitality preferred.
• Authorized to work in the United States without visa sponsorship.
• Excellent interpersonal and communication skills.

Responsibilities

• Serve as first and last point of contact with clients, executives, employees, and visitors, delivering a warm, polished, professional, and personalized experience.
• Receive and direct incoming calls to appropriate personnel and voicemail.
• Greet and acknowledge every client, employee and visitor promptly, professionally, and with a high level of hospitality upon arrival.
• Issue visitor passes and coordinate visitor access in accordance with building and security procedures.
• Provide personalized wayfinding, escort services, transportation recommendations, and other hospitality assistance as requested.
• Monitor the centralized inbox for email inquiries and respond in a timely, professional manner.
• Monitor office supply levels and notify when levels drop below daily operational need.
• Print bulk badge uploads for larger events and conferences; organize and hand off to the coordinator or event host.
• Assist with day-of-event support for larger events and conferences as directed by management.
• Cross-coverage across Workplace Experience functions, including concierge services on multiple floors and switchboard support.
• Use established procedures to solve straightforward problems with limited discretion.
• Assist in resolving client and guest concerns with a service-first mindset and escalate when appropriate.
• Maintain awareness of lobby activity and proactively assist guests who may need direction.

Skills

Interpersonal skills

Phone etiquette

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Word

Excel

Outlook

Job description

About the Role:

As a CBRE Workplace Experience Receptionist, you will serve as a primary ambassador of the workplace and the first point of contact for clients, executives, employees, and visitors. This role is centered on delivering an elevated hospitality experience that reflects the standards, and expectations that creates a welcoming, and seamless experience from arrival through departure. The Workplace Experience Receptionist are responsible for providing a high level of personalized service while supporting day-to-day lobby operations, visitor management, hospitality, meeting and event support, and communications.

This job is part of the Workplace Experience function. They are responsible for providing world‑class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Serve as the first and last point of contact for clients, executives, employees, and visitors, consistently delivering a warm, polished, professional, and personalized experience.
• Receive and direct incoming calls to appropriate personnel and voicemail.
• Greet and acknowledge every client, employee and visitor promptly, professionally, and with a high level of hospitality upon arrival.
• Issue visitor passes and coordinate visitor access in accordance with building and security procedures.
• Provide personalized wayfinding, escort services, transportation recommendations, and other hospitality assistance as requested.
• Monitor the centralized inbox for email inquiries that require responses or action, inquiries are responded to in a timely and professional manner.
• Monitor office supply levels and notify when levels drop below daily operational need.
• Print out bulk badge uploads for larger events and conferences. Ensure they are organized, labeled, and handed off to either the responsible coordinator or event host as directed.
• Assist with day of event support for larger events and conferences as directed by management.
• Cross‑coverage across Workplace Experience functions, including concierge services on multiple floors, and switchboard to support daily operations as needed.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Assist in resolving client and guest concerns with a service‑first mindset, exercising sound judgment, acknowledging inquiries and escalating matters to management when appropriate.
• Maintain awareness of lobby activity and proactively assist guests who may require direction or additional support.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job‑related experience.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Previous experience in a corporate reception, luxury hospitality, concierge, executive services, hotel, or other high‑touch customer service environment preferred.
• Exceptional interpersonal and communication skills with the ability to interact professionally with clients, executives, employees, vendors, and visitors.
• Strong telephone etiquette and the ability to provide professional switchboard coverage.
• Ability to maintain composure, professionalism, and discretion in a fast‑paced environment.
• Ability to anticipate needs, prioritize competing requests, and take initiative without compromising service quality.
• Ability to follow established procedures and standards while exercising appropriate judgment and discretion.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.