Workplace Experience Coordinator

C&W Services (S); Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

Cushman & Wakefield's Presence division in the DC market seeks a Workplace Experience Coordinator to support customized events, programming, and on-site experiences across assigned buildings.

Reporting to the Senior Workplace Experience Manager, the coordinator delivers hospitality, manages conference center and amenity reservations, assists with tenant communications, vendor coordination, and data collection to improve engagement and overall workplace experience.

Responsibilities

• Welcoming on-site ambassador delivering responsive hospitality to tenants, guests, and visitors across assigned buildings.
• Coordinate day-to-day service delivery with property teams and partners to maintain hospitality standards.
• Conduct routine property and amenity walkthroughs, report maintenance needs and service issues.
• Coordinate conference center and amenity reservations, room setup, and on-site event support.
• Perform pre-event room checks, confirm layouts and AV requirements, coordinate with building/tech partners.
• Manage vendor arrival instructions, access and COI documentation in partnership with property management.
• Support visitor management, guest registration, and access coordination with security and management.
• Draft tenant communications and assist with onboarding, tenant tours, and hospitality touchpoints.
• Assist in planning tenant events, wellness programming, and community activations.
• Track attendance and feedback, share reports to inform program improvements.
• Support budgeting, invoicing, and data collection for platform programs.

Job description

Workplace Experience Coordinator

Job Description Summary

Presence by Cushman & Wakefield is seeking a Workplace Experience Coordinator to support customized events, programming, and workplace experiences across assigned buildings within a vibrant multi-building portfolio in the DC market. Presence is Cushman & Wakefield's tenant experience platform, supporting property teams and building communities through on-site activations, events, amenity management, tenant communications, and building app support. The Presence team includes on-site Experience Managers and Coordinators, supported by a centralized platform team focused on operational excellence, training, and data management.

Reporting to the Senior Workplace Experience Manager, the Coordinator serves as a welcoming, on-site hospitality ambassador for tenants, guests, and visitors. In partnership with property teams and the centralized Presence platform team, the Coordinator helps deliver memorable experiences across campus spaces, tenant lounges, and conference centers, tailoring day-to-day service to each building's community, amenities, and operational needs.

This hands-on role focuses on event and program execution, conference center and amenity reservations, tenant communications, vendor coordination, and administrative support. Under the direction of the Senior Workplace Experience Manager, the Coordinator maintains consistent service standards, supports budget tracking and marketing initiatives, and collects tenant feedback and utilization data to strengthen engagement and support a seamless workplace experience.

Job Description

KEY RESPONSIBILITIES

Operations & Hospitality

• Serves as a welcoming, on-site ambassador across assigned buildings, delivering responsive, personalized hospitality to tenants, guests, and visitors.
• Partners with the Senior Workplace Experience Manager, property management, engineering, security, and service partners to coordinate day-to-day service delivery and maintain consistent hospitality standards.
• Conducts routine property and amenity walkthroughs, monitors presentation and operational readiness, and reports maintenance needs, service concerns, and opportunities for improvement to the Senior Workplace Experience Manager and appropriate property partners.
• Coordinates conference center and amenity reservations, booking confirmations, room setup and reset, vendor logistics, and on-site event support in accordance with established procedures, escalating scheduling conflicts and operational issues as needed.
• Conducts pre-event room checks, confirms layouts and audiovisual requirements, and coordinates troubleshooting with designated building or technology partners.
• Coordinates vendor arrival instructions, access requirements, and required documentation, including certificates of insurance, in partnership with property management.
• Supports visitor management procedures, guest registration, and access coordination in partnership with building security and property management.

Tenant Experience & Communications

• Drafts and coordinates tenant communications, including digital newsletters, building app updates, digital signage, event promotions, and social media content, where applicable, in accordance with established brand standards and approval processes.
• Supports tenant onboarding, welcome experiences, leasing tours, appreciation initiatives and hospitality touchpoints.
• Responds promptly to tenant inquiries, service requests, and reservation questions, coordinates follow-up with appropriate partners, and escalates concerns to support timely resolution and service recovery.
• Maintains knowledge of local businesses, community resources, and neighborhood partnerships to enhance the tenant experience.

Programming & Engagement

• Supports the Senior Workplace Experience Manager in planning and executing tenant events, wellness programming, community activations, and hospitality initiatives that foster connection, well-being, and engagement.
• Maintains programming calendars, coordinates event logistics, vendor schedules, and supplies, and supports event setup, registration, on-site execution, and breakdown across assigned buildings.
• Tracks attendance, tenant feedback, engagement metrics, and amenity utilization, and shares observations and reports with the Senior Workplace Experience Manager to inform program and service improvements.

Administrative & Platform Support

• Supports the Senior Workplace Experience Manager with scheduling, documentation, inventory management, and operational reporting, tracks event expenses, organizes invoices, and flags discrepancies against approved budgets.
• Partners with the centralized Presence platform team, under the direction of the Senior Workplace Experience Manager, to support marketing initiatives, building app administration, training, implementation of best practices, data collection, and portfolio-wide programs.
• Participates in regular coordination meetings with the Senior Workpl