Senior Workplace Experience Manager

C&W Services (S); Arlington (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

Presence by Cushman & Wakefield is seeking a Senior Workplace Experience Manager to lead events and experiences across a multi-building DC market portfolio. The role focuses on creating personalized experiences for tenants, guests, and visitors, coordinating with on-site teams and the centralized Presence platform team.

You will partner with property teams to deliver on-site activations, tenant communications, and amenity management, while supervising Experience Coordinators and ensuring

Responsibilities

• Develop portfolio-wide workplace experience plan tailored to each building's needs.
• Oversee conference centers, tenant lounges, and shared amenity spaces across the portfolio.
• Lead tenant communications strategy across buildings, including newsletters, events, and app content.

Job description

Job Title
Senior Workplace Experience Manager

Job Description Summary

Presence by Cushman & Wakefield is seeking a Senior Workplace Experience Manager to lead dynamic, customized events, programming, and workplace experiences across a vibrant multi-building portfolio in the DC Market. Presence is Cushman & Wakefield's tenant experience platform-designed to support property teams and building communities with consistent, personalized experiences through on-site activations, engaging events, amenity management, tenant communications, and building app support. The Presence team includes on-site Experience Managers and Coordinators, supported by a centralized platform team focused on operational excellence, training, and data management.

As the face of hospitality across the portfolio, the Senior Workplace Experience Manager will curate memorable moments for tenants, guests, and visitors across campus spaces, tenant lounges, and conference centers. Partnering with property teams and the centralized Presence platform team, the manager will create and deliver high-impact experiences that foster community, enhance tenant well-being, and boost engagement, while tailoring services to each building's community, amenities, and operational needs.

This role combines strategic planning with hands‑on leadership and direct management of Experience Coordinators. Key responsibilities include program planning and execution, conference center and amenity operations, booking oversight, budget management, tenant communications-including digital newsletters-marketing strategies and content, social media engagement, and monitoring program performance. The manager serves as a key liaison between property management and tenants, establishes consistent service standards across buildings, develops team capabilities, and uses feedback and utilization data to deliver a seamless, elevated experience across all touchpoints.

Reporting relationship: Reports to the Property Manager, with a dotted line to the centralized Presence platform team. Direct reports: Experience Coordinators report directly to the Senior Workplace Experience Manager.

Job Description

Key Responsibilities

Multi-Building Strategy & Operational Leadership

Develop and lead a portfolio-wide workplace experience plan, tailoring programming, communications, and services to each building's tenant needs, occupancy, amenities, and priorities.

Establish consistent hospitality standards, operating procedures, and service expectations across locations, with clear responsibilities for Experience Coordinators and property teams.

Maintain a regular on-site presence across buildings, conduct property and amenity walks, and coordinate with engineering, security, cleaning, and service partners to address readiness, presentation, and service needs.

Reinforce hospitality practices through training and collaboration with on-site teams, including security, and identify opportunities to enhance branding and overall workplace experience.

Conference Center & Amenity Management

Oversee conference centers, tenant lounges, and shared amenity spaces across the portfolio, ensuring consistent service standards and a welcoming, well-maintained environment.

Own the reservation process and oversee Experience Coordinators' handling of inquiries, availability, confirmations, changes, cancellations, and booking calendars in accordance with property policies.

Maintain accurate reservation system information; communicate space guidelines, capacity limits, available services, and applicable fees; and resolve booking conflicts with property management.

Oversee coordination of room layouts, catering, vendor access, audiovisual support, cleaning, and post-event resets through Experience Coordinators and building service teams.

Establish pre- and post-reservation readiness checks and coordinate service or maintenance needs with engineering, security, cleaning, and technology support teams.

Oversee booking and usage records, coordinate applicable billing details with property management, and recommend improvements based on utilization and tenant feedback.

Tenant Experience & Communications

Lead the tenant communications strategy across buildings, aligning messaging, timing, and branding with property priorities and required approvals.

Oversee the creation, review, and distribution of tenant newsletters, event promotions, and amenity communications, delegating content development and execution to Experience Coordinators as appropriate.

Oversee building app content and tenant engagement technology workflows, ensuring accurate information and promoting adoption of events, reservations, and available services.

Coordinate communications across signage, monitors, digital boards, building apps, and newsletters to reach tenants consistently and effectively.

Oversee property social media content and monitor online engagement in partnership with the appropriate marketing and property teams.

Partner with property manag