Workplace Experience Associate (Temp-to-Perm)

Career Group; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Covered parking

Job summary

Career Group is hiring a Workplace Experience Associate for a downtown Austin office. You will greet visitors, coordinate meetings, and support daily office operations to deliver a five-star experience for employees and clients.

The role emphasizes hospitality excellence, timely problem solving, and proactive service in a fast-paced environment with a Monday–Friday schedule.

Qualifications

• High school diploma or equivalent.
• 3+ years in hospitality, hotels, restaurants, concierge, front desk or similar.

Responsibilities

• Welcome and register guests with a warm, professional presence.
• Serve as main contact for employees and clients, coordinating services.
• Support meetings by confirming room setups and supplies.
• Conduct regular floor walks to keep areas clean and stocked.
• Manage office supplies and track expenses.
• Submit facilities work orders and follow up on issues.
• Coordinate with building security and manage access levels.
• Receive, log, and secure packages and keys.
• Answer questions about mailroom, loading dock, bike storage, amenities.

Skills

Communication

Organization

Time management

Multitasking

Education

High school diploma

Tools

Microsoft Office

Copiers & printers

Job description

We're hiring a Workplace Experience Associate to support a leading professional services firm in downtown Austin. In this role, you'll be the welcoming face of the office, creating a polished, high-touch experience for employees, clients, and guests. You'll provide visible support across multiple floors, from greeting visitors and setting up meetings to keeping shared spaces spotless and well stocked.

This is an excellent fit for someone with a hospitality background who enjoys anticipating needs, solving problems, and delivering five-star service.

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Start Date: ASAP

Parking: Covered parking provided

What You'll Do:

• Welcome and register guests, notify hosts, and direct visitors with a warm, professional presence
• Serve as the main point of contact for employees and clients, managing requests and coordinating services
• Support meetings in real time by confirming room setup beforehand (lighting, AV, supplies, temperature, catering) and checking in with organizers as meetings begin
• Complete regular floor walks to keep common areas clean, organized, and stocked
• Manage office supplies and track expenses
• Submit facilities work orders and follow up on open issues
• Coordinate with building security, manage access levels, and troubleshoot access card issues
• Receive, log, and secure packages, deliveries, and keys
• Answer common questions about the mailroom, loading dock, bike storage, and building amenities
• Handle sensitive inquiries with discretion and elevate when additional support is needed
• Stay familiar with emergency procedures and guide guests and employees when needed
• Collaborate with the broader experience and events teams and help cross-train colleagues
• Take initiative during slower periods by finding ways to add value

What We're Looking For:

• High school diploma or equivalent
• 3+ years of experience in hospitality, hotels, restaurants, concierge, front desk, or a similar service environment
• Exceptional written and verbal communication skills
• Strong organization, time management, and multitasking abilities
• Proficiency with Microsoft Office and comfort learning new systems
• Working knowledge of office equipment such as copiers and printers
• Familiarity with shipping and receiving procedures
• A polished, professional appearance and attitude
• A reliable, upbeat, hardworking personality with a genuine service mindset
• Ability to work independently with minimal on-site supervision

Physical Requirements:

• Ability to stand, walk, bend, kneel, or sit for extended periods
• Ability to frequently lift or move 40+ lbs and move packages using a wheeled cart (up to 60 lbs)
• Manual dexterity to operate standard office equipment

Details:

• Schedule: Monday-Friday, 8:00 AM-5:00 PM
• Start Date: ASAP
• Parking: Covered parking provided

You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.