Workplace Exp Supervisor

CBRE; Elkton (VA); On-site; USD 41,328,000 - 51,277,000; Full time

Benefits offered by this job

401(k) Plan

Paid time off

Parental leave

Holidays

Job summary

CBRE is seeking a Workplace Experience Supervisor to oversee a team delivering workplace experience services in a designated building. You will supervise staff, set schedules, manage daily activities, and ensure world-class service to clients and visitors.

The role emphasizes cost control, vendor partnerships, safety, and alignment with CBRE RISE values. Candidates should have 5+ years related experience, strong Microsoft Office skills, and excellent organizational abilities.

Qualifications

• High School Diploma or GED with 5+ years of job-related experience; prior shift leader or supervisory experience preferred.
• Strong understanding of processes, procedures, systems, and concepts within own job function.
• Ability to explain complex concepts or sensitive information clearly.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills with a master-level inquisitive mindset.

Responsibilities

• Coordinate and manage the team's daily activities, establish work schedules, and cross-train staff.
• Maintain records of costs incurred by workplace team activities; review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials; ensure materials align with brand guidelines and maintain databases and digital tools.
• Develop and maintain vendor partnerships; assist with contract negotiations and ensure proof of insurance and documentation.
• Deliver a world-class orientation experience to new employees and establish new techniques to meet objectives.
• Enforce safety standards with employees, clients, and vendors; assist in Service Business Continuity planning.
• Resolve complex problems and identify appropriate approaches to achieve team objectives.

Skills

Microsoft Office

Customer service

Organizational skills

Supervisory experience

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.




• Maintain records of costs incurred by workplace team activities. Review invoices as needed.




• Respond to customer requests and complaints about the experience services department.




• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.




• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.




• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.




• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.




• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.




• May establish new techniques to ensure the team is able to meet its objectives.




• Has a direct impact on the team objectives as well as the objectives of related teams.




• Ensure personal and team outcomes have a positive impact on customer objectives.




• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need:

• High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.




• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.




• Requires the ability to explain complex concepts or sensitive information.




• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.




• Excellent organizational skills with a master-level inquisitive mindset.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers

Applicants must be currently authorized to work in the USA without the need for visa sponsorship now or in the future.

• CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Exp Supervisor position is $30.00 and the maximum salary for the Workplace Exp Supervisor position is $37.22 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.




• - Benefits for Full-Time Employees




• Corporate welfare benefits, which includes medical, dental, vision, disability, health care and dependent care reimbursement accounts, life and AD&D insurance




• 401(k) Plan




• Paid time off, parental leave, and holidays are available as established by Company policy

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affimative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)