Workplace Concierge

CBRE; Seattle (WA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

401k

Internal advancement

Work/life balance

Competitive Pay

Job summary

CBRE is seeking a Concierge in Seattle to greet guests, log service requests, and coordinate activities for visitors and tenants. The role centers on desk reception and hospitality, with on-site parking validation and company shuttles.

It requires 5+ years of related experience and strong MS Office skills. Responsibilities include delivering excellent customer service, maintaining local business recommendations, and following security procedures.

Qualifications

• Requires a High School Diploma or GED with 5+ years of related experience.
• Prior shift manager or supervisory experience preferred.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Excellent organizational skills with a master-level inquisitive mindset.

Responsibilities

• Be the first point of contact for all entering the facility and greet guests.
• Record and log service requests and track statuses; assist management as needed.
• Arrange and confirm recreational, dining, and business activities on request.
• Deliver world-class customer service and encourage referrals to the location.
• Build and maintain a database of local business recommendations.
• Follow security and emergency procedures to ensure safety in the building.
• Acknowledge inquiries and provide solutions in a professional manner.
• Contribute to team objectives and model CBRE RISE values.

Skills

Customer service

Microsoft Office

Organizational skills

Communication

Education

High school diploma or GED

Job description

About The Role

As a CBRE Concierge, you will assist guests, customers, and tenants with business and personal needs. This includes making reservations, scheduling transportation services, and providing recommendations on local attractions.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. (Located next to Pier 91 - Elliott Bay)

The hours for this role will be Monday - Friday 9am to 6:00 PM (Some flexibility for event schedules would be preferred.) This role will focus most heavily on from desk reception and hospitality for visitors and employees. We work as a united team and assist one another in all aspects. We do validate on-site parking and have company shuttles at a few points around town as well.

What You’ll Do

• Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Record and log service requests and track the statuses. Provide administrative aid to management as needed.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Respond to requests in a timely manner.
• Deliver world-class customer service to all individuals in the facility. Encourage guests and tenants to refer personal and business associates to the location.
• Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer service-driven manner.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need

• High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
• in-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master-level inquisitive mindset.

Why CBRE?

When you join CBRE, you become part of the global leader incommercial real estate services and investment that helps businesses and peoplethrive. We are dynamic problem solvers and forward-thinking professionals whocreate significant impact. Our collaborative culture is built on our sharedvalues — respect, integrity, service and excellence — and we value the diverseperspectives, backgrounds and skillsets of our people. At CBRE, you have theopportunity to chart your own course and realize your potential. We welcome allapplicants.

• Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc.
• Internal advancement available after 6-month mark
• Work/life balance
• Competitive Pay

Applicant AI Use Disclosure

We value human interaction to understand each candidate'sunique experience, skills, and aspirations. We do not use artificialintelligence (AI) tools to make hiring decisions, and we ask that candidatesdisclose any use of AI in the application and interview process.

• Applicants must be currently authorized to work in theUnited States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Concierge position is $20.00 and the maximum salary for the Concierge position is $24.00 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).