Workplace Experience Receptionist

CBRE; New York (NY); On-site; USD 63,000 - 67,000; Full time

Job summary

CBRE is seeking a Workplace Experience Receptionist in New York to serve as the first contact for clients, executives, employees, and visitors. You will deliver a high level of personalized service, support lobby operations, manage visitor access, and coordinate events with a focus on hospitality and professionalism.

The role requires a High School Diploma or GED, strong MS Office skills, and outstanding interpersonal abilities.

Qualifications

• High School Diploma or GED; up to 2 years of related experience.
• Experience in corporate reception or luxury hospitality preferred.
• Strong interpersonal and communication skills, both spoken and written.

Responsibilities

• Be the first and last point of contact, delivering a warm, professional experience.
• Receive and direct calls to appropriate personnel and voicemail.
• Greet clients, employees and visitors promptly with hospitality.
• Issue visitor passes and coordinate access per security procedures.
• Provide wayfinding, escort services, and transportation recommendations as needed.
• Monitor centralized inbox and respond to inquiries in a timely manner.
• Track office supply levels and notify when replenishment is needed.
• Assist with event support and day-of logistics as directed.

Skills

Customer service

Hospitality

Communication

Organizational skills

Telephone etiquette

Discretion

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About The Role

As a CBRE Workplace Experience Receptionist, you will serve as a primary ambassador of the workplace and the first point of contact for clients, executives, employees, and visitors. This role is centered on delivering an elevated hospitality experience that reflects the standards, and expectations that creates a welcoming, and seamless experience from arrival through departure. The Workplace Experience Receptionist are responsible for providing a high level of personalized service while supporting day-to-day lobby operations, visitor management, hospitality, meeting and event support, and communications.

About The Role

As a CBRE Workplace Experience Receptionist, you will serve as a primary ambassador of the workplace and the first point of contact for clients, executives, employees, and visitors. This role is centered on delivering an elevated hospitality experience that reflects the standards, and expectations that creates a welcoming, and seamless experience from arrival through departure. The Workplace Experience Receptionist are responsible for providing a high level of personalized service while supporting day-to-day lobby operations, visitor management, hospitality, meeting and event support, and communications. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• Serve as the first and last point of contact for clients, executives, employees, and visitors, consistently delivering a warm, polished, professional, and personalized experience.
• Receive and direct incoming calls to appropriate personnel and voicemail.
• Greet and acknowledge every client, employee and visitor promptly, professionally, and with a high level of hospitality upon arrival.
• Issue visitor passes and coordinate visitor access in accordance with building and security procedures.
• Provide personalized wayfinding, escort services, transportation recommendations, and other hospitality assistance as requested.
• Monitor the centralized inbox for email inquiries that require responses or action, inquiries are responded to in a timely and professional manner.
• Monitor office supply levels and notify when levels drop below daily operational need.
• Print out bulk badge uploads for larger events and conferences. Ensure they are organized, labeled, and handed off to either the responsible coordinator or event host as directed.
• Assist with day of event support for larger events and conferences as directed by management.
• Cross-coverage across Workplace Experience functions, including concierge services on multiple floors, and switchboard to support daily operations as needed.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Assist in resolving client and guest concerns with a service-first mindset, exercising sound judgment, acknowledging inquiries and escalating matters to management when appropriate.
• Maintain awareness of lobby activity and proactively assist guests who may require direction or additional support.

What You’ll Need

• High School Diploma or GED with up to 2 years of job-related experience.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Previous experience in a corporate reception, luxury hospitality, concierge, executive services, hotel, or other high-touch customer service environment preferred.
• Exceptional interpersonal and communication skills with the ability to interact professionally with clients, executives, employees, vendors, and visitors.
• Strong telephone etiquette and the ability to provide professional switchboard coverage.
• Ability to maintain composure, professionalism, and discretion in a fast-paced environment.
• Ability to anticipate needs, prioritize competing requests, and take initiative without compromising service quality.
• Ability to follow established procedures and standards while exercising appropriate judgment and discretion.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Receptionist position is $63,000 annually [or $30.29 per hour] and the maximum salary for the Workplace Experience Receptionist position is $67,000 annually [or $32.21 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).