Workplace Associate

Jones Lang LaSalle Incorporated; New York (NY, AL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off & Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) seeks a Workplace Associate in New York, NY, on-site, to deliver comprehensive workplace management and exceptional service to employees and guests.

You will monitor facility conditions, coordinate work orders, manage registrations and visitor flows, and support the project management team with daily operations while upholding HSSE guidelines in a fast-paced corporate environment.

Qualifications

• Customer service excellence in a fast-paced environment.
• Ability to stay professional under pressure.
• Strong planning, time management, and multitasking skills.
• Proficiency with MS Office applications and solid communication.

Responsibilities

• Create a welcoming environment for employees and guests.
• Manage internal and external communications, including the main phone line.
• Coordinate maintenance activities and manage work-order systems.
• Provide authentic service and coordinate with vendors and the Workplace Management team.
• Monitor facility conditions and ensure safety and compliance with HSSE guidelines.
• Support meeting and conference room reservations.

Skills

Superior customer service

Professional in stressful situations

Planning and time management

Multitasking and independence

Experience with CMMS/Work orders

MS Office proficiency

Strong written and verbal comms

Collaborative approach

Tools

Corrigo CMMS

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Associate Job Description Position Summary The Workplace Associate provides comprehensive workplace management services to create a best-in-class experience while supporting routine facility operations. As the first point of contact at Reception, this pivotal role delivers authentic service experiences that strengthen the bond between JLL, our clients, and their guests. The position involves continuous monitoring of facility conditions, procurement management, work order coordination, and welcoming employees with genuine hospitality. This role maintains smooth operations through exceptional customer service, thoughtful administrative support, and execution of duties to the highest professional standards.

Key Responsibilities

Site Operations

• Create a comfortable, welcoming, and hospitable environment for employees and guests
• Handle internal and external communications, including monitoring the main phone line
• Anticipate client needs through observation to create memorable experiences
• Perform additional responsibilities as assigned by the Facilities Manager
• Support the Workplace Management team with tactical planning and daily operations
• Provide facility-specific assistance to the project management team
• Schedule, coordinate and communicate maintenance activities
• Manage internal and building work order systems and invoice processing

Workplace Experience

• Provide authentic, caring, and timely services to create a welcoming environment
• Serve as a solution provider by directing teammates and guests to appropriate points of contact
• Monitor office/facility conditions continuously
• Ensure appropriate follow-up with teammates and stakeholders
• Provide direction to vendors and service providers to ensure excellent coordination of work
• Assist with meeting and conference room reservations

Visitor Management

• Deliver personable and efficient visitor registration services
• Ensure regulatory compliance in visitor access systems
• Execute emergency response plans when necessary to ensure safety of clients and guests

Compliance

• Follow all HSSE guidelines

Skills and Knowledge

• Superior customer service skills
• Ability to maintain professionalism in stressful situations
• Effective planning and time management skills
• Ability to multitask and work independently
• Experience with Corrigo or other CMMS/Automated Work Order systems
• Proficiency in Microsoft Office applications
• Strong written and verbal communication skills
• Excellent organizational abilities and collaborative approach

Technical Requirements

• Advanced proficiency in Excel for customizing administrative reports

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 60,000.00 – 65,000.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site –New York, NY

Personalized benefits that support personal well-being and growth

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA we. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.