Workplace Manager

JLL; Chicago (IL); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, Dental & Vision care

Paid parental leave

Job summary

JLL is seeking a Manager of Workplace Facilities in Chicago, IL, to lead facilities operations with a hospitality-driven service approach on a regional scale. You will manage budgets, oversee maintenance, and coordinate vendor services to enhance occupant experience.

You will champion employee engagement, oversee workplace experience programs, and collaborate with HR for onboarding and transitions, ensuring service excellence across sites.

Qualifications

• Superior people management skills
• Excellent client relationship management
• Strong ability to manage budgets and time constraints
• Experience with hospitality and amenity programs budgeting

Responsibilities

• Create and manage facilities operations across a regional portfolio
• Lead hospitality and employee experience programs and events
• Oversee project and vendor management and capital improvement plans

Skills

Facilities management

Budgeting

Vendor management

Employee engagement

Communication

Education

Bachelor's degree

Facilities Certification

Tools

CMMS

Excel

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Manager, Workplace Facilities will be responsible for managing facilities within a designated regional portfolio while championing exceptional workplace experiences and hospitality-driven service delivery. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions while fostering an environment that prioritizes employee satisfaction, engagement, and wellbeing. Must understand the complex client and customer relationships and develop open, effective, and consistent communication with client and customer representatives, ensuring every interaction reflects JLL's commitment to hospitality excellence. Qualified candidates will have overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, material, equipment and supplies purchases, occupancy services administration and helpdesk, plus comprehensive oversight of workplace experience programs, hospitality services coordination, and employee engagement initiatives. Some travel will also be required to specified sites.

Responsibilities

• Core Facilities Management - Create and maintain superior client service practices with hospitality-first mindset. Develop and manage annual operating and capital expense budgets, including dedicated allocations for employee experience and hospitality programs. Manage a staff of diverse professionals while fostering inclusive, engaging work environments. Coordinate the operational aspects of the property in a manner which protects, maintains, and improves the value of the client's assets while enhancing occupant experience. Ensure all site management and operations practices follow company and client standards, with elevated focus on service excellence. Perform monthly reporting, forecasting, and asset management on all sites. Implement preventive, ongoing, and anticipated maintenance/repair programs with minimal disruption to workplace experience.
• Hospitality & Employee Experience Leadership - Partner with and guide Experience Services programs including concierge services, guest reception protocols, and visitor experience management. Oversee employee amenity programs such as fitness facilities, wellness rooms, lactation spaces, quiet zones, and collaborative areas. Manage seasonal and cultural celebrations, holiday decorations, team-building activities, and community engagement events. Advanced Service Delivery: Establish and monitor service level agreements for hospitality touchpoints including response times for requests, cleanliness standards, and amenity availability. Coordinate with HR teams to support employee onboarding experiences, workplace orientations, and transition support services. Manage employee feedback systems including satisfaction surveys, suggestion programs, and regular pulse checks on workplace experience. Oversee technology integration for enhanced employee experience such as mobile apps, digital wayfinding, room booking systems, and service request platforms. Develop crisis communication plans and employee support protocols for emergency situations or significant workplace changes.
• Project & Vendor Management - Develop multi-year capital improvement project plans and manage the process to complete capital projects with focus on experience enhancement. Coordinate space planning initiatives that prioritize employee collaboration, privacy needs, accessibility, and diverse work styles. Manage third-party vendor contracted services as required, including periodic bidding and insurance updates for both operational and hospitality services. Monitor performance per scopes of work and contractual agreements, ensuring service quality meets hospitality standards.

Necessary Qualifications

• Superior people management skills with demonstrated ability to inspire and develop diverse teams
• Superior client relationship management skills with hospitality industry best practices knowledge
• Strong understanding of workplace culture development, employee engagement metrics, and satisfaction measurement tools
• Ability to plan and manage within budget and time constraints, including experience with hospitality and amenity program budgeting
• Experience with managing multiple vendors and small capital projects, preferably including hospitality service providers
• Familiarity with workplace analytics, space utilization software, and employee feedback platforms
• Proficiency with Excel, Word and experience with Computerized Maintenance Management System (CMMS) highly desired
• Excellent communication and organizational skills with demonstrated ability to manage complex stakeholder relationships
• Understanding commercial leases, routine accounting methods, and trade union protocols
• Ability to work without direct supervision while maintaining high service standards

Preferred Qualifications

• Bachelor's degree or equivalent education and experience, preferably in Facilities Management, Hospitality Management, or related field
• 5+ years of experience in facilities or property management, with demonstrated experience in employee experience or hospitality services preferred
• Professional license or certification such as Certified Facilities Manager (CFM), Certified Property Manager (CPM), Certified Workplace Executive (CWE), or hospitality management certification

Benefits

• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Compensated for Holidays Worked
• Access to employee wellness programs, mental health resources, and workplace amenities that you'll help design and implement
• Professional development opportunities in workplace experience and hospitality management
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 85,000.00 – 105,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site – Chicago, IL

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Jones Lang LaSalle (JLL) is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.