Workout Officer II

Citizens; Boston (MA); On-site; USD 164,000 - 215,000; Full time

Benefits offered by this job

Medical, dental, and vision

Retirement benefits

Education reimbursement

Wellness programs

Flexible work arrangements

Job summary

Citizens Bank is seeking a CRM C&I Workout Officer II in Boston to proactively manage a portfolio of substandard C&I loans, aiming to minimize credit losses and optimize risk-adjusted returns. The role focuses on strategies, negotiation, and documentation for complex, large loans, operating in a rescue-oriented culture to retain clients.

The position involves financial analysis, enterprise value assessment, and reporting, with a flexible location for the right candidate and a 40-hour work week.

Qualifications

• 5+ yrs of Commercial Banking Experience in a C&I environment.
• 5+ yrs experience in loan documentation and relevant Uniform Code and Bankruptcy considerations.
• Adaptability to a high paced and challenging work environment.
• Highly developed at persuasively presenting the Bank’s thoughts and position to gain consensus and execute proposed solutions to remedy substandard and non-performing credits.
• Excellent math and analytical skills.
• Excellent communication skills both oral and written.
• Excellent time management skills.

Responsibilities

• Manage a substandard C&I loan portfolio to minimize credit losses and maximize returns.
• Collaborate with team to devise strategies, negotiate, structure, and document transactions.
• Provide financial analysis and reporting to support credit decisions.

Skills

Commercial Banking

Credit analysis

Negotiation

Communication skills

Time management

Education

Bachelor’s degree

Job description

Description

The CRM C&I Workout Officer II delivers proactive management of a substandard portfolio of 10 to 15 C&I loans to minimize credit losses, ensure return matches risk and, where possible, return customers to a satisfactory rating. Our group is focused on a rescue culture to retain as many clients as possible. If you enjoy coming up with innovative solutions to complex problems in a high paced environment, this may be a great opportunity for you!

The portfolio will be a mix of large and complex bi-lateral and syndicated loans with individual Citizens Bank exposure averaging $15MM+. The C&I Workout Officer II role includes working alongside a team leader to devise strategies, negotiate and structure transactions, obtain credit approval and document accordingly. The role includes financial analysis, enterprise value assessment, analysis of market dynamics and maintaining all required internal and external reporting. Location flexible for the right applicant.

Qualifications

• 5+ yrs of Commercial Banking Experience in a C&I environment.
• 5+ yrs experience in loan documentation and relevant Uniform Code and Bankruptcy considerations.
• Adaptability to a high paced and challenging work environment.
• Highly developed at persuasively presenting the Bank’s thoughts and position to gain consensus and execute proposed solutions to remedy substandard and non-performing credits.
• Excellent math and analytical skills.
• Excellent communication skills both oral and written.
• Excellent time management skills.

Education

• Bachelor’s degree required

Hours And Work Schedule

Hours per Week: 40
Work Schedule: Monday-Friday

Pay Transparency

The salary range for this position is $164,000– $215,000 per year, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience. No other portions of the posting are changing, including benefits language or incentive guidance (e.g., Teller roles should continue to remove incentive language as noted).

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Posting End Date: 12/31/2026