Workforce Strategy Lead: Forecasting & Scheduling

MAXIMUS; Baton Rouge (LA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Bonus eligible

Health insurance

401K match

Unlimited time off

Wellness program

Tuition reimbursement

Job summary

Maximus is hiring a Workforce Manager to support the Kentucky Health Benefits Exchange Team. The role will lead forecasting, scheduling, and real-time monitoring to ensure efficient service delivery and data-driven decision making.

The successful candidate will have 5+ years in workforce planning, 3+ years supervising, and 5+ years in a contact center environment. This position requires (US) residence and offers strong benefits and professional development opportunities.

Qualifications

• Bachelor's degree in a related field required.
• 5+ years of workforce planning experience preferred.
• 3+ years supervising staff in a contact center environment.

Responsibilities

• Oversee daily operations of the program including staffing and performance monitoring.
• Ensure contract compliance with state/federal regulations and policies.
• Lead audits and manage subcontractors and training programs.
• Collaborate with other Managers to coordinate activities and improve service levels.
• Develop and implement operational policies with stakeholders.

Skills

Scheduling & Forecasting

Real-time monitoring

Team leadership

CRM tools

Education

Bachelor's degree in relevant field

Bachelor's degree in Business Administration

Tools

Workforce management tools

CRM systems

Job description

Maximus is hiring a Workforce Manager to support the Kentucky Health Benefits Exchange Team. The role will lead forecasting, scheduling, and real-time monitoring to ensure efficient service delivery and data-driven decision making.

The successful candidate will have 5+ years in workforce planning, 3+ years supervising, and 5+ years in a contact center environment. This position requires (US) residence and offers strong benefits and professional development opportunities.