Workforce Solutions Fauquier Operations Lead (Education Support Specialist III)

Virginia Community Colleges; Virginia (MN); Ibrido; USD 46.000 - 59.000; Tempo pieno

Descrizione del lavoro

Laurel Ridge Community College is seeking a Workforce Solutions Fauquier Operations Lead at the Fauquier Campus. In this role, you will be the primary contact for Workforce classes and registration, coordinating books, room reservations, and supervising site operations with campus staff.

You will coach prospective and current students, provide guidance, financial aid navigation, and support from inquiry through program completion, while promoting enrollment and maintaining strong relationships

Competenze

• Proven Workforce Training subject matter knowledge.
• Strong organizational skills: ability to manage multiple tasks, use critical thinking and problem-solving skills.
• Proven work record of professionalism in providing customer service.
• Demonstrated experience with Microsoft Office Suite, SIS and/or LMS preferred.
• Demonstrated supervision skills/experience.

Mansioni

• Serve as enrollment advisors, providing coaching, guidance, financial assistance navigation throughout the student lifecycle.
• Drive enrollment growth by promoting programs, converting inquiries into enrollments, and building relationships with students and partners.

Conoscenze

Workforce training knowledge

Organizational skills

Professional customer service

Supervision experience

Strumenti

Microsoft Office Suite

SIS software

LMS

Descrizione del lavoro

Please see Special Instructions for more details.

Posting Summary

Working Title

Role Title

Role Code

FLSA

FLSA Exempt

Pay Band

Pay Band 04

Position Number

Position Number 29800069

Agency

Agency Laurel Ridge Community College

Division

Division Laurel Ridge Community College (Div)

Work Location

Hiring Range

Hiring Range The hiring range for this position is $45,739.00-$58,946.00.

Emergency/Essential Personnel No

EEO Category

EEO Category 6-Administrative Support

Full Time or Part Time

Full Time or Part Time Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have telework options? -Telework options are subject to change based on business needs- Yes

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule

Monday-Thursday 8am-5pm and an alternating 8am-12pm or 12pm-4pm Friday schedule, with occasional evenings for student outreach. This position offers 1 day per week of telework, according to organizational procedures.

Sensitive Position

Sensitive Position No

The Workforce Solutions Fauquier Operations Lead will serve as the primary point of contact for prospective and current students seeking information about Workforce Solutions programs and services at the Fauquier Campus. As enrollment advisors, they provide coaching, guidance, financial assistance navigation, and comprehensive support throughout the student lifecycle, from initial inquiry and enrollment through program completion. Serving students, employers, and community partners, Registration Specialists utilize customer relationship management and ticketing systems to deliver exceptional case management, ensuring timely communication, accurate records, and a seamless student experience. They maintain extensive knowledge of Workforce Solutions programs, enrollment requirements, workforce funding opportunities, and state financial assistance regulations to effectively counsel students and connect them with available resources. In addition to supporting student success, Registration Specialists play a critical role in driving enrollment growth by promoting programs, converting inquiries into enrollments, maximizing class participation, and fostering strong relationships with prospective and current students. Through their expertise, responsiveness, and commitment to outstanding customer service, they contribute to increased enrollment, student satisfaction, retention, and successful program completion outcomes.

As Operations Lead at the Fauquier Campus, this role is the point person for all things related to Workforce classes and registration and they work diligently to build working relationships with all departments on campus. They coordinate and ensure all is going smoothly for all Workforce classes on campus (books, room reservations, etc. for both Corporate Training and Open Enrollment classes). They also serve as the site supervisor for any present and future Operational staff.

Compensation and Benefits

The hiring range for this position is $45,739.00-$58,946.00. The position is classified staff and as such is eligible for the benefits package offered by the Commonwealth of Virginia for state agencies. For more information, please visit www.dhrm.virginia.gov.

Laurel Ridge Community College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans. In compliance with the Americans with Disabilities Act ( ADA ), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email [e-mail] for further information.

Sponsorship of an employee’s work authorization takes time and requires an ongoing financial investment. Therefore, Laurel Ridge Community College does not have funding to sponsor potential employees in the US on a work visa and F-1 post-completion Optional Practical Training ( OPT ). We consistently follow this funding model to ensure our practices are not discriminatory. Exceptions would require approval from the college president.

Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment. Know your rights!

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Proven Workforce Training subject matter knowledge, which may be evidenced by training, experience, and/or credentials.
• Strong organizational skills: ability to manage multiple tasks, use critical thinking and problem-solving skills.
• Proven work record of professionalism in providing customer service.
• Demonstrated experience with Microsoft Office Suite, Student Information System software, and/or Learning Management software ( LMS ) preferred.
• Demonstrated supervision skills/experience.

Additional Considerations

• Demonstrated experience advising in a higher education setting.
• Demonstrated experience working with a diverse population including age groups from late teens through late adulthood preferred.

Operation of a State Vehicle

Operation of a State Vehicle No

Supervises Employees No

Required Travel

Travel as per any required duties of the position, such as to sites/campuses and any training. Ability to cover assignments throughout the college service region as necessary for the job is required.

Posting Number

Posting Number CLS_4798P

Recruitment Type

Recruitment Type General Public - G

Number of Vacancies

Number of Vacancies 1

Job Open Date

10/08/2026

Job Close Date

10/22/2026

Contact Name

Kris Iden

Additional Information

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*)

Required fields are indicated with an asterisk (*).

Required Documents

• Resume
• Cover Letter/Letter of Application
• Other Document
• Alternative Hiring Process Letter
• SF-50 (Documentation of involuntary separation from Federal Agency)