WORKFORCE SERVICES REPRESENTATIVE 1 - UNDERFILL

State of Nevada; Reno (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Vacation

Sick Leave

Holidays

Retirement

Deferred Compensation

No Nevada state income tax

Public Service Loan Forgiveness

Longevity Payments

Job summary

State of Nevada is hiring a Workforce Services Representative 1 in Reno to assist unemployment claimants with resumes, job searches, and eligibility assessment. This trainee level offers progression to the Representative 2 upon meeting qualifications.

Under the DETR umbrella, the role supports veterans and eligible job seekers by providing guidance, referrals, and use of career tools to secure employment.

Qualifications

• High school diploma or equivalent education.
• Two years of general work experience or an equivalent combination of education and experience.
• Ability to apply policies and procedures in daily work.

Responsibilities

• Interview customers to elicit information on education, training, and goals.
• Assist customers with registering for services and searching current job listings.
• Refer qualified customers to businesses and verify referral results.
• Provide information and referrals to programs and community services.
• Help customers use the resource center tools to search for employment and prepare resumes.
• Advise job seekers on self-assessment results and career options.

Skills

Customer service techniques

Office practices

Data entry / data processing

Education

High school diploma or equivalent

Job description

Job Summary

The Department of Employment, Training and Rehabilitation (DETR) is hiring a Workforce Services Representative 1 in the Reno EmployNV Career Hub. Workforce Services Reps provide reemployment and eligibility assessment services to Unemployment Insurance claimants. Services provided include help with creating and updating resumes, skills testing and typing tests, job search planning, assisting clients with locating opportunities on the job boards, and assistance in obtaining certifications and work-related items needed to secure employment. The position is an underfill of a Workforce Services Representative 2. The incumbent will progress to the next level upon meeting minimum qualifications and the approval of the appointing authority.

Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor.

Essential Qualifications

Graduation from high school or equivalent education and two years of general work experience; OR an equivalent combination of education and experience as described above.

Job Duties

Interview customers to elicit information regarding education, training, work experience, and occupational goals or interests; assist customers in registering for services; search current job listings and screen job seeking customers to ensure education and experience meet job order specifications; contact businesses on behalf of job seekers; refer qualified customers to businesses and verify referral results; provide information and referrals to programs available in the community; identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services; gather required information and make appropriate referrals to community-based services, partner services, or other federal programs. Assist customers to use the resource center’s automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters; provide explanations understandable to the customer regarding procedures and resource center usage. Advise job seeker on results of self-assessment tests and career direction options; suggest training and other resources to assist in career pursuit; edit and proof resumes; identify obstacles to employment and coach job seeking customers regarding the application process, job interviews, and other job search skills. Conduct individual or group orientation sessions to inform customers of programs and services available; answer inquiries from the public and employers regarding workforce investment services and programs. Perform related duties as assigned. Under close supervision, incumbents receive classroom and on-the-job training in the duties described in the series concept for their relevant program area. This is the trainee level in the series which provides for progression to the next level upon satisfactory completion of the required training period, meeting minimum qualifications, and with the recommendation of the appointing authority.

Knowledge, Skills, And Abilities

Knowledge of: English grammar, spelling, punctuation, vocabulary and composition; customer service techniques; modern office practices, procedures and equipment; telephone techniques and etiquette; record- keeping and filing methods.

Skill in: operating a personal computer to enter, retrieve and process data.

Ability to: read, comprehend and apply written policies and procedures to specific situations; perform basic mathematical computations including the addition, subtraction, multiplication, and division of whole numbers; compose basic business communications and document interviews; interview customers to gather accurate factual information; interact effectively with customers of diverse backgrounds; compare information and identify similarities, differences and inconsistencies; accurately copy, post or transcribe information from one source to another; explain program services, policies and requirements; establish and maintain cooperative working relationships with co-workers and the public; understand and follow verbal and written directions.

Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).

State Holidays The holiday schedule for State employees is established by the Legislature.

The Following Are Legal Holidays

• January 1.............................................. New Year's Day
• Third Monday in January.................. Martin Luther King, Jr.'s Birthday
• Third Monday in February................ Washington’s Birthday
• Last Monday in May........................... Memorial Day
• June 19................................................ Juneteenth Day
• July 4.................................................... Independence Day
• First Monday in September.............. Labor Day
• Last Friday in October....................... Nevada Day
• November 11........................................ Veterans' Day
• Fourth Thursday in November........ Thanksgiving Day
• Friday following the Fourth Thursday in November...................... Family Day
• December 25........................................ Christmas Day

When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255

01

Do you have any of the following?

• Graduation from high school or equivalent education and two years of general work experience.
• An equivalent combination of education and experience as described above.
• None of the above.

02

A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Can you meet this requirement?

• Yes
• No
• Required Question

Benefits Include

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP).
• Vacation: Accrual of three weeks of annual leave each year.
• Sick Leave: Accrual of three weeks of sick leave each year.
• Holidays: 12 paid holidays per year.
• Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
• Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
• No Nevada state income tax.
• Public Service Loan Forgiveness: Eligible due to public sector employment.
• Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.