WORKFORCE SERVICES REPRESENTATIVE 4 - LOCAL VETERANS EMPLOYMENT REP

State of Nevada; Las Vegas (NV); On-site; USD 58,000 - 78,000; Full time

Benefits offered by this job

Health Insurance

Vacation

Sick Leave

Holidays

PERS Retirement

Deferred Compensation

No Nevada state income tax

Job summary

The State of Nevada's Employment Security Division is actively seeking a Workforce Services Representative 4 (LVER) to advocate veteran employment and expand veteran hiring opportunities in the Las Vegas area. The role blends office and field work, requiring a valid driver's license and veteran eligibility verification.

You will engage employers, promote veteran programs, screen job orders, and connect veterans with community resources and DVOP services as needed, traveling to support outreach

Qualifications

• Knowledge of federal and state laws and regulations related to program delivery.
• Ability to coordinate information and services across agencies and partners.
• Ability to establish rapport and maintain trust with customers and employers.

Responsibilities

• Interview customers to gather education, training and work history information.
• Assist customers to register for services and search job listings.
• Refer qualified veterans to employers and verify referral results.

Skills

Knowledge of laws

Coordination skills

Rapport building

Education

High school diploma or equivalent

3 years employment services experience

3 years sales/marketing experience

Job description

• No Nevada state income tax.

Job Summary

The Department of Employment, Training is hiring a Workforce Services Representative 4 - Local Veterans' Employment Representative (LVER) in the EmployNV Business Hub of the Las Vegas and Southern Nevada area. This Workforce Services Representative (WSR) 4 advocates for veteran employment by promoting EmployNV Business Hub veterans' programs and services to employers, including the HIRE Vets Medallion Program, Patriot Employer Program, and Silver State Works. The incumbent will develop and maintain relationships with businesses to expand veteran hiring opportunities. Responsibilities include employer engagement, outreach to business and industry partners, and networking with chambers of commerce, employer groups, and veteran-serving organizations. This position involves both office and field work, so a valid driver's license is required. This position requires verification as an eligible veteran, which is a person who served on active duty for a period of more than 180 days, was released from active duty because of a service-connected disability, and certain members of reserve components, with other than a dishonorable discharge.

Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor.

Essential Qualifications

Graduation from high school or equivalent education and three years of employment services experience which included interviewing job seeking customers to gather education and work history information or job requirements from business customers; evaluating job seeking customers’ education and training and applying a knowledge of occupational requirements and labor market conditions to identify and develop appropriate training opportunities; determining eligibility for agency services based on established policies, procedures and requirements; establishing working relationships with business customers to clarify job listing requirements, discuss possible referrals for job listings, and promote services offered through Employment Services and one-stop offices; and managing a case load of customers receiving program services; OR three years of sales and/or marketing experience which included making public presentations, soliciting new business accounts and/or promoting goods and services; OR one year of experience as a Workforce Services Representative III in Nevada State service; OR an equivalent combination of education and experience as described above.

Job Duties

Interview customers to elicit information regarding education, training, work experience, and occupational goals or interests; assist customers in registering for services; search current job listings and screen job seeking customers to ensure education and experience meet job order specifications; contact businesses on behalf of job seekers; refer qualified customers to businesses and verify referral results; provide information and referrals to programs available in the community; identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services; gather required information and make appropriate referrals to community-based services, partner services, or other federal programs.

Assist customers to use the resource center’s automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters; provide explanations understandable to the customer regarding procedures and resource center usage.

Advise job seeker on results of self-assessment tests and career direction options; suggest training and other resources to assist in career pursuit; edit and proof resumes; identify obstacles to employment and coach job seeking customers regarding the application process, job interviews, and other job search skills.

Conduct individual or group orientation sessions to inform customers of programs and services available; answer inquiries from the public and employers regarding workforce investment services and programs.

Perform related duties as assigned.

Positions assigned to EMPLOYMENT SERVICES: Incumbents are involved in outreach efforts to the community and business customers and spend the majority of their time communicating with business customers to develop jobs or market and provide the services offered through the Employment Security Division (ESD).

Positions assigned to LOCAL VETERANS EMPLOYMENT REPRESENTATIVE: Positions allocated to this option provide most of the services described in the above Employment Services section at this level for veteran employment and assist Employment Services and the Disabled Veterans Outreach Program (DVOP) in obtaining employment for veterans as needed.

Knowledge, Skills, And Abilities

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Knowledge of

federal and State laws and regulations and agency policies and procedures for assigned programs; training providers within the community; computer modules used for case management, customer assessment and developing an employment plan; unemployment insurance benefit job search requirements; marketing techniques; behavior modification techniques used to assist job seeking customers change behaviors which present barriers to employment.

Skill in

coordinating efforts to supply information and needed services; composing business correspondence and reports; managing an ongoing case load of customers receiving program services and/or assistance; building and maintaining working relationships with other agencies, business customers, professional groups, and organizations.

Ability to

establish rapport and gain trust of customers to analyze, discuss and advise them on sensitive personal attributes, attitudes or behaviors which may present obstacles to employment; analyze a customer’s behavior and attitudes and provide insight to overcome barriers to employment; identify job seeking customers’ strengths and weaknesses and develop mutual strategies to promote employment; identify appropriate training to enhance a customer’s employability in their chose occupation; train staff on assigned program requirements, policies and procedures; train staff on assigned program requirements; participate in and represent the division at cooperative agency meetings, community sponsored workshops and with community organizations; monitor vendor contracts for compliance; mediate between parties with opposing views; respond quickly to unexpected situations; compose newspaper, radio and television advertisements and public service announcements; speak publicly and extemporaneously to provide information and persuade others to accept or adopt a specific course of action; prepare and maintain reports.

Benefits Include

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP).
• Vacation: Accrual of three weeks of annual leave each year.
• Sick Leave: Accrual of three weeks of sick leave each year.
• Holidays: 12 paid holidays per year.
• Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
• Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
• No Nevada state income tax.
• Public Service Loan Forgiveness: Eligible due to public sector employment.
• Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.

Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).

State Holidays

The holiday schedule for State employees is established by the Legislature.

The Following Are Legal Holidays

• January 1.............................................. New Year's Day
• Third Monday in January.................. Martin Luther King, Jr.'s Birthday
• Third Monday in February................ Washington’s Birthday
• Last Monday in May........................... Memorial Day
• June 19................................................ Juneteenth Day
• July 4.................................................... Independence Day
• First Monday in September.............. Labor Day
• Last Friday in October....................... Nevada Day
• November 11........................................ Veterans' Day
• Fourth Thursday in November........ Thanksgiving Day
• Friday following the Fourth Thursday in November...................... Family Day
• December 25........................................ Christmas Day

When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.