WORKFORCE SERVICES REPRESENTATIVE 1 - DISABLED VETERAN OUTREACH PROGRAM

State of Nevada; Elko (NV); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

The State of Nevada, through the Nevada Department of Employment, Training, and Rehabilitation (DETR), seeks a Workforce Services Representative 1 - DVOP Specialist to support the Elko area. The role provides individualized career services to eligible veterans and others with qualifying barriers, including assessments and Individual Employment Plans (IEPs).

This position involves office and community-based outreach, and a valid driver’s license is required.

Qualifikationen

• High school diploma or equivalent and two years of general work experience, or an equivalent combination of education and experience.
• Pre-employment criminal history check and fingerprinting are required.
• Valid driver’s license required at appointment and continuing employment.

Aufgaben

• Interview customers to elicit education, training, work experience and goals; register for services; refer qualified customers to employers and programs.
• Assist customers to use resource center tools to search for employment, create resumes, and prepare cover letters; explain procedures clearly.
• Advise job seekers on career direction, self-assessment results, and training options; edit resumes; coach on applications and interviews.
• Conduct individual or group orientations about programs and services; respond to inquiries about workforce investment services.
• Perform related duties; participate in training; progression to higher levels upon successful training and qualifications.

Kenntnisse

Customer service techniques

Office practices and equipment

Computer usage

Ausbildung

High school diploma or equivalent

Jobbeschreibung

No Nevada state income tax.

Job Summary

The Nevada Department of Employment, Training, and Rehabilitation (DETR) is hiring a Workforce Services Representative 1 - Disabled Veterans' Outreach Program (DVOP) Specialist serving the Elko area. This Workforce Services Representative (WSR) 1, is an underfill for a WSR 3. The incumbent will progress to the next level upon meeting minimum qualifications and the approval of the appointing authority. The incumbent will provide individualized career services to eligible veterans and other eligible persons with a Qualifying Employment Barrier. They will conduct comprehensive assessments, develop Individual Employment Plans (IEPs), manage an active caseload, and connect participants with employment, training, and supportive services available through federal, state, and local programs. In addition to DVOP duties, this position will provide general employment services to all veterans and eligible persons as part of the Veterans Career Employment Team. This position involves both office and community-based outreach, so a valid driver's license is required. This position requires verification as a qualified veteran, which is a person who served in the active military, naval, air, or space service, and who was discharged or released therefrom under conditions other than dishonorable. Failure to attach documentation, such as a DD-214 or proof of disabled veteran status, will result in a denial of your application.

Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor.

Essential Qualifications

• Graduation from high school or equivalent education and two years of general work experience; OR an equivalent combination of education and experience as described above.

Job Duties

• Interview customers to elicit information regarding education, training, work experience, and occupational goals or interests; assist customers in registering for services; search current job listings and screen job seeking customers to ensure education and experience meet job order specifications; contact businesses on behalf of job seekers; refer qualified customers to businesses and verify referral results; provide information and referrals to programs available in the community; identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services; gather required information and make appropriate referrals to community-based services, partner services, or other federal programs.
• Assist customers to use the resource center’s automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters; provide explanations understandable to the customer regarding procedures and resource center usage.
• Advise job seeker on results of self‑assessment tests and career direction options; suggest training and other resources to assist in career pursuit; edit and proof resumes; identify obstacles to employment and coach job‑seeking customers regarding the application process, job interviews, and other job search skills.
• Conduct individual or group orientation sessions to inform customers of programs and services available; answer inquiries from the public and employers regarding workforce investment services and programs.
• Perform related duties as assigned.
• Under close supervision, incumbents receive classroom and on‑the‑job training in the duties described in the series concept for their relevant program area. This is the trainee level in the series which provides for progression to the next level upon satisfactory completion of the required training period, meeting minimum qualifications, and with the recommendation of the appointing authority.

Knowledge, Skills, And Abilities

Knowledge of: English grammar, spelling, punctuation, vocabulary and composition; customer service techniques; modern office practices, procedures and equipment; telephone techniques and etiquette; record‑keeping and filing methods.

Skill in: operating a personal computer to enter, retrieve and process data.

Ability to: read, comprehend and apply written policies and procedures to specific situations; perform basic mathematical computations including the addition, subtraction, multiplication, and division of whole numbers; compose basic business communications and document interviews; interview customers to gather accurate factual information; interact effectively with customers of diverse backgrounds; compare information and identify similarities, differences and inconsistencies; accurately copy, post or transcribe information from one source to another; explain program services, policies and requirements; establish and maintain cooperative working relationships with co‑workers and the public; understand and follow verbal and written directions.

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Benefits Include

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP).
• Vacation: Accrual of three weeks of annual leave each year.
• Sick Leave: Accrual of three weeks of sick leave each year.
• Holidays: 12 paid holidays per year.
• Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full‑time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
• Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
• No Nevada state income tax.
• Public Service Loan Forgiveness: Eligible due to public sector employment.
• Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.

Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).

The Following Are Legal Holidays

• January 1.............................................. New Year's Day
• Third Monday in January.................. Martin Luther King, Jr.'s Birthday
• Third Monday in February................ Washington’s Birthday
• Last Monday in May........................... Memorial Day
• June 19................................................ Juneteenth Day
• July 4.................................................... Independence Day
• First Monday in September.............. Labor Day
• Last Friday in October....................... Nevada Day
• November 11........................................ Veterans' Day
• Fourth Thursday in November........ Thanksgiving Day
• Friday following the Fourth Thursday in November...................... Family Day
• December 25........................................ Christmas Day

Eligibility Questions

Do you have any of the following?

• Graduation from high school or equivalent education and two years of general work experience.
• An equivalent combination of education and experience as described above.
• None of the above.

A pre‑employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Can you meet this requirement?

• Yes
• No

A valid driver’s license is required at the time of appointment and as a condition of continuing employment. Can you meet this requirement?

• Yes
• No

This position requires verification as a qualified veteran, which is a person who served in the active military, naval, air, or space service, and who was discharged or released therefrom under conditions other than dishonorable. Have you attached this documentation, such as a DD-214 or proof of disabled veteran status? Failure to do so will result in denial of your application.

• Yes
• No
• Required Question