WORKFORCE SERVICES REPRESENTATIVE 1 - UNDERFILL

State of Nevada (NV); Fernley (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Department of Employment, Training and Rehabilitation is seeking a Workforce Services Representative 1 underfill for the RESEA program in Fernley. The role involves scheduling and completing initial and follow-up RESEA appointments, assisting unemployed Nevadans with resumes, job search planning, and referrals to employers in the EmployNV system.

You will work both in person and virtually, supporting veterans and others as needed.

Qualifications

• Typing speed of 30 words per minute or better.
• Proficiency in Excel (intermediate to advanced).
• Strong customer service skills and basic computer skills.

Responsibilities

• Assist customers to use the resource centre’s tools to search for employment and prep resumes.
• Advise job seekers on self-assessment results and career direction; coach on applications and interviews.
• Conduct orientation sessions and respond to public and employer inquiries about workforce services.
• Perform related duties as assigned.

Skills

Typing 30 wpm

Excel

Customer service

Education

High school diploma or equivalent

Job description

The Department of Employment, Training and Rehabilitation is hiring a Workforce Services Representative 1 as an underfill for a Workforce Services Representative 2 at the Fernley EmployNV Business/Career Hubs. The incumbent will progress to the next level upon meeting minimum qualifications and the approval of the appointing authority. This Workforce Services Representative 1 position will serve in the Reemployment Services and Eligibility Assessment (RESEA) program. They will be responsible for scheduling and completing both initial and follow-up appointments in the RESEA program. The program assists unemployed Nevadans gain employment and provides basic navigation for the unemployment system. People in this position provide employment services, both in person and virtually, to job seekers and employers by registering job seekers in the EmployNV system, evaluating education, training and work history and assessing qualifications for referrals to business customers. Services provided include help with creating and updating resumes, skills testing and typing tests, job search planning and assisting clients with locating opportunities in the EmployNV system. This position also serves as a back-up for other office programs as required and the successful candidate may also be required to perform other duties as assigned. Basic computer and customer service skills are a requirement for this position. The ideal candidate will type a minimum of 30 wpm and have intermediate to advanced level skills in Excel.

Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor.

Graduation from high school or equivalent education and two years of general work experience; OR an equivalent combination of education and experience as described above.

Preferred Qualifications

• Bilingual in English and Spanish
• Interview customers to elicit information regarding education, training, work experience, and occupational goals or interests
• Assist customers in registering for services
• Search current job listings and screen job seeking customers to ensure education and experience meet job order specifications
• Contact businesses on behalf of job seekers
• Refer qualified customers to businesses and verify referral results
• Provide information and referrals to programs available in the community
• Identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services
• Gather required information and make appropriate referrals to community-based services, partner services, or other federal programs

Job Responsibilities

• Assist customers to use the resource centre’s automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters; provide explanations understandable to the customer regarding procedures and resource centre usage
• Advise job seeker on results of self-assessment tests and career direction options; suggest training and other resources to assist in career pursuit; edit and proof resumes; identify obstacles to employment and coach job seeking customers regarding the application process, job interviews, and other job search skills
• Conduct individual or group orientation sessions to inform customers of programs and services available; answer inquiries from the public and employers regarding workforce investment services and programs
• Perform related duties as assigned

Under close supervision, incumbents receive classroom and on-the-job training in the duties described in the series concept for their relevant program area. This is the trainee level in the series which provides for progression to the next level upon satisfactory completion of the required training period, meeting minimum qualifications, and with the recommendation of the appointing authority.

Knowledge of

• English grammar, spelling, punctuation, vocabulary and composition
• Customer service techniques
• Modern office practices, procedures and equipment
• Telephone techniques and etiquette
• Record-keeping and filing methods

Skill in

• Operating a personal computer to enter, retrieve and process data

Ability to

• Read, comprehend and apply written policies and procedures to specific situations
• Perform basic mathematical computations including the addition, subtraction, multiplication, and division of whole numbers
• Compose basic business communications and document interviews
• Interview customers to gather accurate factual information
• Interact effectively with customers of diverse backgrounds
• Compare information and identify similarities, differences and inconsistencies
• Accurately copy, post or transcribe information from one source to another
• Explain program services, policies and requirements
• Establish and maintain cooperative working relationships with co-workers and the public
• Understand and follow verbal and written directions