Resource and Referral Coordinator

ALLIANCE FOR WORKFORCE DEVELOPMENT INC; Chico (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid holidays

Job summary

ALLIANCE FOR WORKFORCE DEVELOPMENT INC is seeking a Resource & Referral Coordinator in Chico, CA to greet customers, assist in the computer lab, and connect people with workforce programs. The role emphasizes friendly service, tech assistance, and strong organizational skills in a busy center.

You’ll collaborate with staff to navigate state resources and support clients’ job readiness needs. The position involves daily interaction with job seekers, the AJCC workflow, and data entry to maintain

Qualifications

• Excellent customer service and communication skills are required.
• Comfort with technology and helping others navigate computer tools.
• Ability to stay organized and accurate in a fast-paced environment.

Responsibilities

• Be the first point of contact for customers with professionalism and care.
• Assist customers in the computer lab and help navigate job search tools and applications.
• Promote AFWD programs and refer clients to workforce services.
• Maintain knowledge of community resources and act as a referral partner.
• Open/close the workforce center, manage supplies, and keep a welcoming environment.
• Track service data, maintain records, and support front desk tasks.
• Handle phones, walk-ins, data entry, and inquiries with calm efficiency.

Skills

Customer service

Tech troubleshooting

Multi-tasking

Organizational skills

Team player

Education

High school diploma or equivalent

Tools

CalJOBS

MS Office

Job description

Job Details

Job Location: Chico, CA 95926

Salary Range: $20.00 - $22.08 Hourly

We’re Hiring: Resource & Referral Coordinator – Butte County

What You’ll Do:

• Be the first point of contact— Greet and guide customers from all walks of life with professionalism and care
• Assist customers in our computer lab- Help individuals navigate job search tools, online applications, resumes, benefit portals, and more
• Promote and explain AFWD programs— you’re our biggest advocate and energizer for client referrals to our workforce programs
• Maintain a deep knowledge of community resources—from local nonprofits to state and federal agencies—and serve as a reliable referral partner
• Open and close workforce center/lab, help maintain office supply inventory, and ensure a clean, welcoming environment
• Track service data, keep accurate records, and assist with other front desk tasks
• Juggle it all—phones, walk-ins, data entry, customer questions—with calm and care

We’re Looking for Someone Who:

• Has top-tier customer service skills and loves helping people
• Is comfortable with technology and enjoys teaching others how to use it
• Is organized, dependable, and thrives in a fast-paced environment
• Can multitask efficiently without losing attention to detail
• Brings a positive attitude and a team-first mindset every day
• Is ready to be the go-to person for both our customers and our staff

Why Join AFWD?

• Meaningful work that directly impacts people’s lives
• Extensive benefits: Medical, dental, vision, retirement, and many paid holidays.
• You’ll never have a boring day—this is a fast-paced, people-first role where you truly make a difference
• A culture that values teamwork and professional growth
• You'll be part of a mission-driven team making a real difference in Butte County
• Vacation, Sick Leave & 18 Holidays a year including Christmas Eve through New Years

If you’re looking for a job where everyday matters, where your energy and efforts lift others up, and where your skills help drive real change—we’d love to meet you.

Apply today at www.afwd.org and start your journey toward something meaningful.

Mission of the Alliance for Workforce Development Inc. (AFWD):

AFWD is a regional nonprofit providing workforce development and human resource services; dedicated to enhancing the quality of life throughout our communities, by assisting businesses, organizations and job seekers with their pathways to success.

Scope and Range of Responsibility:

Under the direction of the Front-line Supervisor, incumbent will provide career services and support activities, directing customers to available services and partnering agencies. Incumbent will provide clients job listings from various sources; internal job wall, CalJOBS, classified ads, employment agency listings, and internet sites. Incumbent will assist in the creation of resumes, typing tests, pre-employment screenings and applications. In compliance with Federal, State, and Local rules, regulations and guidelines, the incumbent will provide eligibility screening for various Workforce Innovation and Opportunity Act (WIOA) programs, other specialty grants, and assure all verification and documentation is accurate complete and retained in accordance with program requirements. The incumbent will assist in maintaining the Management Information System (MIS), computerized client tracking system, integrated job seeker and employer databases. In addition, the incumbent will assist with program orientations, group-paced computer training and job readiness workshops.

Position Responsibilities and Duties:

1. Provides America’s Job Center career services to customers
   • Provide excellent customer service in a professional manner; greet and assist customers with career services as well as referrals to various services and agencies within the AJCC.
   • Contributes in the delivery of career services to the AJCC customer. Provide information in relation to the menu of services offered through the AJCC to job seekers; resume writing, interview assistance, job readiness and computer software workshops.
   • Submits job seekers’ applications, resumes, and other documentation to employers as provided by the client.
   • Other duties as assigned.
2. Collects job seeker referrals and program data
   • Coordinates with the Program Manager regarding eligibility documentation and requirements.
   • Maintains filing systems, including integrated job ready candidate pool and available employer databases.
   • Supports staff in maintaining client-tracking forms and assists with follow- up activities.
   • Assists job seekers with completion of documentation into the states CalJOBS system.
   • Other duties as assigned.
3. Actively participates as a team, working collaboratively to meet objectives and solve problems
   • Organizes and prioritizes job duties to meet objectives.
   • Attends staff meetings and other meetings as required.
   • Assists with facilitation of client workshops.
   • Answers incoming calls in a positive and professional manner.
   • Provide input, initiative, and embraces changes that will improve our systems and processes to best meet the workforce preparation needs of our communities.
   • Other duties as assigned.
4. Provides outreach and orientation to program participants
   • Participate in AJCC orientations providing information related to eligibility for WIOA programs and services under all funding titles. Assists in conducting basic skills testing when appropriate.
   • Refer customers to other appropriate community resources available, including but not limited to, the Department of Health and Human Services, California Department of Rehabilitation, Employment Development Department (EDD), Regional Occupational Program (ROP), Experience Works, Public Health, etc.
   • Provide assistance to the Program Manager, Business Service Representatives, and/or other program department heads to meet contract obligations.
   • Provide general education of Nevada County social services and assist with the on-line application process on Nevada County’s C4 system.
   • Other duties as assigned.

4. Essential Functions:

• Exercise good judgment in analyzing and solving problems.
• Maintain a high level of confidentiality.
• Must be able to meet deadlines and produce accurate work under pressure and in a fast-paced environment.
• Ability to use a personal computer, including word-processing, spreadsheet, and presentation graphics software. Ability to type, accurately, 35 wpm.
• Excellent written and verbal communication skills, including the ability to facilitate and/or instruct in a group-paced setting.
• Must be able to work in a participative team setting and have strong facilitation skills.
• Strong organizational skills, the ability to prioritize tasks and a professional demeanor are all essential.
• Must maintain a professional appearance, as compared to executive level employees in both the public and private sector.
• Daily travel, with little or no notice. Travel overnight, with notice.
• Operate a motor vehicle or arrange transportation to accomplish duties.
• Maintain good attendance and punctuality.

Qualifications Minimum Qualifications:

1. High school diploma or equivalent.
2. Two years of clerical, or related, college level study, or two years of clerical and administrative assistant experience.
3. Work is normally performed in an office setting; but the incumbent will be required to travel in/out of town for training, meetings and to provide on-site program assistance; therefore, must be able to travel to perform duties. Must possess a valid California Driver’s License and have a good driving record.
4. Must provide proof of automobile insurance which satisfies California Law, agree to a background check required to work with youth, and provide "right to work" documentation upon appointment.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing duties of this job, the employee is regularly required to talk and hear. This is largely a sedentary role at a desk or working on a computer. This would require the ability to lift office products and supplies, up to 25 pounds waist height, open filing cabinets, turning, twisting, kneeling and bending as necessary. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Alliance for Workforce Development is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position.