REHABILITATION TECHNICIAN 1

State of Nevada (NV); Reno (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

State of Nevada DETR's Reno Rehab Office is hiring a Rehabilitation Technician I to support Pre-ETS services and assist with intake, documentation, and invoicing. The role includes coordinating appointments, maintaining records, and helping with day-to-day office operations in a rural satellite or metropolitan outreach setting.

Strong organizational skills and basic office software proficiency are essential for success in this entry-level role, which provides exposure to rehabilitation team

Qualifications

• High school diploma or equivalent; two years of admin/technical support experience including word processing, databases and spreadsheets.
• Experience with fiscal recordkeeping and interpreting rules/policies.
• Equivalent combination of education and experience considered.

Responsibilities

• Coordinate and maintain program documentation for Pre-ETS staff.
• Assist with intake, eligibility processing and service authorizations and invoices.
• Maintain records and communicate with schools and partners.
• Support day-to-day office coordination and office manager duties in the Reno office.

Skills

Customer service

Office procedures

Word processing

Data entry

English grammar

Education

High school diploma or equivalent

Tools

Word processing software

Spreadsheet software

Job description

PER EXECUTIVE ORDER 2026-02, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL DECEMBER 31st, 2026. Please refer to the link for more information: https://www.gov.nv.gov/executive-actions/executive-orders/2026-executive-orders/EO-2026-002/

The Department of Employment, Training and Rehabilitation (DETR) is hiring for a Rehabilitation Technician 1 in the Reno Rehab Office. The Rehabilitation Technician provides technical, administrative, and program support to Pre-ETS staff in the delivery of services to students with disabilities. Responsibilities include coordinating and maintaining program documentation, assisting with student and school-related processes, supporting service authorizations and invoices, coordinating appointments and program activities, maintaining records, communicating with schools and other partners, and compiling program information and reports. The position also assists with the day-to-day coordination and implementation of Pre-ETS activities and supports staff in ensuring services are delivered consistently and in accordance with program requirements.

Rehabilitation Technicians provide a broad variety of technical and clerical support to professional rehabilitation counseling staff and spend a preponderance of the time independently coordinating and ensuring the acquisition of required case documentation for disabled applicants during intake and eligibility processing. Incumbents also prepare, record and process authorizations and invoices for client services, and function as the office manager in a rural satellite office or metropolitan outreach office. Graduation from high school or equivalent education and two years of administrative or technical support experience which included performing word processing, database and spreadsheet related duties; fiscal recordkeeping; and interpreting rules, regulations, policies and procedures; OR an equivalent combination of education and experience as described above.

Establish, develop and maintain records for designated applicants with disabilities during the intake and eligibility process; present orientation sessions; conduct intake interviews with applicants to elicit information and explain program requirements; initiate and coordinate the collection of required case documentation; assist clients in completing application and release of information forms to permit access to confidential records; coordinate clients’ appointments with service providers; transport clients to interviews and appointments; compose correspondence and generate form letters; maintain a variety of database systems.

Prepare, record and process authorizations and invoices for client services; authorize services within assigned spending authority as needed; research and verify costs for client services and purchases; monitor and maintain caseload budget accounts and individual client accounts; coordinate accounting activities with district and central accounting offices; ensure compliance with internal controls procedures.

Recommend the necessity for additional diagnostic information as appropriate; authorize and schedule diagnostic appointments required to determine eligibility in accordance with established guidelines or as approved; compile data into preliminary diagnostic reports; respond to client questions and provide referrals to appropriate community services; attend and provide input during preliminary rehabilitation team staffing with rehabilitation professionals and medical consultants to review information documented during the intake process and clarify issues which may assist in determining eligibility.

Plan, organize, and coordinate office activities in a satellite or outreach office; establish procedures for office support functions; prepare and submit required personnel and payroll forms; order supplies and maintain inventories; maintain motor pool and agency vehicle records; open and route mail; track and reconcile office expenditures.

Provide ongoing technical support to Rehabilitation Counselors; administer aptitude and interest tests as directed; attend meetings and case consultations on behalf of the Rehabilitation Counselor as assigned; assist clients in using the resource center to research career information; conduct labor market surveys or studies and other placement activities; represent the agency in the community to explain and promote programs; provide training to lower level technicians and support staff.

Perform related duties as assigned.

This is the entry level in the series and incumbents either:

• 1) Receive training and gain experience in performing the duties described in the series concept. Incumbents work under close supervision of a Rehabilitation Counselor, receive training in office policies and procedures from a Rehabilitation Technician II, and may progress to the next level upon meeting the minimum qualifications and with the recommendation of the hiring authority; or
• 2) Perform part of the duties described in the series concept and function as a member of a support unit which provides technical/clerical services to professional staff. Incumbents work under general supervision of a Rehabilitation Counselor and do not have full responsibility for the intake and eligibility process for designated applicants and do not exercise spending authority. These positions are permanently assigned to this level, and there is no automatic progression to Rehabilitation Technician II.

Working knowledge of:

• basic customer service techniques
• common office practices and procedures applicable to making travel arrangements, opening and distributing mail, filing, answering the telephone and making/confirming appointments
• word processing and spreadsheet software
• data entry techniques
• English grammar and punctuation

General knowledge of:

• fiscal recordkeeping methods
• rules of confidentiality in relation to client cases
• medical terminology sufficient to identify information pertinent to the eligibility process

Ability to:

• use computerized word processing, database management and spreadsheet software
• read and apply rules, regulations, policies, and procedures to specific situations
• organize and prioritize work
• establish and maintain effective working relationships with co-workers, other agencies and the general public
• convey information both verbally and in writing to clients
• receive, review and process a variety of documents according to established guidelines, policies, regulations and timelines
• compile, organize and summarize data
• operate common office equipment such as fax machines, calculators, phones, and video equipment
• organize and maintain filing systems both manually and on a computer

Skill in:

• using a computer to enter and retrieve data.