Workforce Services Coordinator

KC CARE Health Center; Kansas City (MO); On-site; USD 27,000 - 33,000; Full time

Job summary

KC CARE Health Center is seeking a Workforce Services Coordinator to manage credentialing for OLCPs, coordinate the volunteer program, and support HR-sponsored events. The role includes outreach to improve healthcare access, engagement initiatives, and ensuring compliance with credentialing policies.

Responsibilities include recruiting and onboarding volunteers, maintaining records, coordinating with departments to schedule volunteers, and supporting employment engagement activities and

Qualifications

• Associate degree or equivalent in nonprofit management, HR, business administration, or related field.
• Bachelor's degree preferred in nonprofit management, HR, business administration, or related field.

Responsibilities

• Coordinate volunteer roles based on organizational needs.
• Recruit volunteers and manage onboarding and placement.
• Maintain volunteer profiles and records in the volunteer database.
• Schedule volunteers according to operational needs.
• Ensure required documentation, screenings, and training are completed.
• Support Medicaid/Medicare outreach and enrollment resources.
• Track volunteer hours and program activity; prepare reports.

Skills

Volunteer program coordination

Credentialing

Employee engagement

Event planning

Education

Associate's degree in nonprofit management/human resources/business administration

Bachelor's degree in nonprofit management/human resources/business administration

Job description

• Base Pay $19.68 - $23.62 / Hour
• Job Category Nonprofit, Program Coordination, Credentialing and Compliance
• Employee Type FT Non-Exempt
• Required Degree 2 Year Degree
• Manage Others No

Contact information

• Name Dawn W
• Email [e-mail]

Description

POSITION SUMMARY

The Wor kforce Services Coordinator coordinates credentialing activities for Other Licensed or Certified Practitioners (OLCPs), supports credentialing compliance, and manages KC CARE's volunteer program, including recruitment, retention, recognition, and community health outreach initiatives. This position coordinates volunteer support for programs that improve access to healthcare coverage, including Medicaid and Medicare education and redetermination efforts. Additionally, the Coordinator plans and supports employee engagement activities, appreciation events, and HR-sponsored initiatives to strengthen workplace culture and advance KC CARE's mission.

KC CARE CULTURE CODE

KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will:

Treat all people with dignity, respect, and kindness

Create safe places for others to share their voice; encourage creativity

Always strive for improvement; keep learning

Own your work, action, and mistakes – no one is perfect

Have fun – work should be fun and we want you to have fun at KC CARE

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinates with internal staff and department leaders to identify and develop volunteer roles based on organizational and community needs.

Coordinates volunteer recruitment efforts and manages timely volunteer onboarding and placement.

Creates, updates, and maintains volunteer profiles and records within the volunteer database.

Collaborates with departments to manage and schedule volunteers according to operational needs.

Ensures volunteers complete required documentation, screenings, training, and other organizational requirements.

Coordinates volunteer participation in community health initiatives, outreach activities, and state or federally supported programs.

Works with volunteers and internal departments to support Medicaid and Medicare outreach initiatives, including public education, renewal and redetermination awareness, and connecting individuals with appropriate enrollment resources.

Coordinates volunteer support for community outreach efforts designed to improve access to healthcare coverage and reduce barriers to care.

Tracks volunteer hours, participation, and program activity and prepares reports as needed.

Develops and implements volunteer recognition and retention initiatives, including recognition boards, email communications, and personal outreach.

Coordinates the planning and implementation of National Volunteer Week and other volunteer appreciation activities.

Credentialing and Compliance Support

Initiates credentialing applications and coordinates verification of credentials for Other Licensed or Certified Practitioners (OLCPs) in accordance with KC CARE's Credentialing Policy.

Creates, updates, and maintains OLCP credentialing files in both electronic and paper formats.

Tracks credentialing documentation, licenses, certifications, and expiration dates to support timely renewals and ongoing compliance.

Coordinates follow-up with providers and internal departments to obtain required credentialing documentation.

Distributes agendas and supporting materials and records meeting minutes for monthly credentialing committee meetings.

Maintains and updates required medical history documentation for non-credentialed staff, including TB, influenza, and Hepatitis B records, in accordance with organizational policies.

Supports credentialing audits, reporting, and compliance documentation as directed.

Acts as a liaison with volunteer providers to assist with access to external health system electronic medical records.

HR Events and Workforce Engagement

Coordinates the planning and implementation of HR-sponsored employee events, activities, and workforce engagement initiatives.

Develops and maintains an annual HR events and employee engagement calendar in collaboration with the Director of Workforce.

Coordinates employee appreciation activities, recognition events, milestone celebrations, holiday events, and other organizational celebrations.

Assists with planning and coordinating employee wellness activities, engagement initiatives, and special HR events.

Develops and distributes event announcements, invitations, reminders, and other employee communications.

Coordinates employee recognition efforts and supports initiatives that promote a positive workplace culture.

Tracks event participation, gathers employee feedback, and identifies opportunities to improve future events.

Performs other related duties in support of Workforce and Human Resources initiatives as assigned.

MINIMUM REQUIREMENTS

Associate 's degree in nonprofit management , human resources, business administration or a related field from an accredited college or university or a combination or education and/or relevant experience.

PREFERRED R EQUIREMENTS

Bachelor's degree in nonprofit management, human resources, business administration, or a related field from an accredited college or university.

Experience in volunteer program coordination, credentialing, human resources, employee engagement, or event planning.

Experience working in a healthcare or nonprofit environment.

Experience coordinating employee recognition, appreciation, or community engagement activities.

WORKING CONDITIONS AND DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

General working conditions are in a healthcare facility . As such, t here is a potential exposure to virus, disease, and infection from patients while performing the duties of this j ob. May experience traumatic situations including psychiatric traumatized and deceased patients. Travel may be expected to community meetings, client homes, or other agencies.

Physical Demands

W hile performing duties of this job, employees are regularly required to set, walk, and stand; talk and hear; both in person and by telephone; use hands repetitively to finger, handle, feel, or operate standard office or clinical equipment; reach with hands and arms; and occasionally lift up to 20 pounds.

Mental Demands

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with others outside of their department .

Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments , and location may be changed at any time, as required by business necessity.