Workforce Scheduler - Seasonal

Carowinds; Marvin (NC); On-site; USD 18,000 - 26,000; Full time

Job summary

Carowinds is seeking a scheduling support associate to assist the Workforce Supervisor with FUNtime, UKG/Kronos, and App questions, while training to back up full-time park schedulers to ensure departments have a knowledgeable resource.

The role requires strong Excel skills, reliable attendance, and a focus on guest service. You will help maintain long-term schedules, coordinate with management, and support a safe, organized work environment.

Qualifications

• Experience with scheduling software and systems.
• Strong Microsoft Excel skills, including formulas and data management.
• Reliable attendance and availability nights, weekends and holidays.

Responsibilities

• Schedule duties within the FUNtime system and manage long-term departmental schedules.
• Revise park schedules as staffing changes occur or disruptions arise.
• Compile open shift reports, staffing details and associate data.
• Attend management meetings to address staffing needs and challenges.
• Deliver high-level guest service in person and over the phone.
• Keep the office area neat and organized, following safety guidelines.
• Additional duties as assigned by the Manager.

Skills

Excel

Guest service

Scheduling

Attendance

Tools

FUNtime

UKG Kronos

Job description

This position reports to the Workforce Supervisor. They will assist associates with FUNtime, UKG/Kronos, and App questions. This position will also be trained to back up the Full-Time park schedulers ensuring all departments and associates have a knowledgeable resource available.

Overview

$16 per hour

This position reports to the Workforce Supervisor. They will assist associates with FUNtime, UKG/Kronos, and App questions. This position will also be trained to back up the Full-Time park schedulers ensuring all departments and associates have a knowledgeable resource available.

Responsibilities

• Responsible for scheduling duties within the FUNtime scheduling system, which includes managing and maintain long term schedules for various departments.


• Revise park schedules when required due to staffing changes, labor shortages, or other interruptions.


• Compile information, such as open shift reports, staffing details, or associate data.


• Attend meetings with management to address any staffing needs and challenges


• Deliver a high level of guest service for both internal and external guest in person and over the phone.


• Ensure office area is neat and organized at all times.


• Additional duties as outlined by the Manager.

Qualifications

• Strong Excel skills, including formulas and tables (Pivot Tables a plus).


• Provides guest service according to Carowinds standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.


• Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Carowinds Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision.


• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.


• Meets Carowinds attendance requirements as outlined in Carowinds attendance policies.


• Adheres to Carowinds Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures.


• Ability to work nights, weekends and holiday periods to meet business needs.


• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.


• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law