Workforce Scheduler

Carowinds; Marvin (NC); Vor Ort; USD 18.000 - 26.000; Vollzeit

Zusammenfassung

Carowinds is seeking a Workforce Scheduling Support role in the United States to assist associates with FUNtime, UKG/Kronos, and App questions. This position will back up full-time park schedulers, ensuring departments have a knowledgeable resource available both in person and by phone.

You will schedule using FUNtime, adjust schedules for staffing changes, and compile staffing data while maintaining high guest service standards.

Qualifikationen

• Strong Excel skills, including formulas and Pivot Tables.
• Provide guest service according to Carowinds standards when serving guests or colleagues.
• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.
• Ability to pass a background check and drug test per Company policy, unless prohibited by law.

Aufgaben

• Schedule duties within the FUNtime scheduling system, managing and maintaining long-term schedules for various departments.
• Revise park schedules when staffing changes occur or due to labor shortages.
• Compile information such as open shift reports, staffing details, or associate data.
• Attend meetings with management to address staffing needs and challenges.
• Deliver a high level of guest service for internal and external guests in person and over the phone.
• Keep the office area neat and organized at all times.
• Take on additional duties as outlined by the Manager.

Kenntnisse

Excel proficiency

Guest service

Scheduling support

Attention to detail

Tools

FUNtime

UKG/Kronos

Jobbeschreibung

This position reports to the Workforce Supervisor. They will assist associates with FUNtime, UKG/Kronos, and App questions. This position will also be trained to back up the Full-Time park schedulers ensuring all departments and associates have a knowledgeable resource available.

Overview

$16 per hour

This position reports to the Workforce Supervisor. They will assist associates with FUNtime, UKG/Kronos, and App questions. This position will also be trained to back up the Full-Time park schedulers ensuring all departments and associates have a knowledgeable resource available.

Responsibilities

• Responsible for scheduling duties within the FUNtime scheduling system, which includes managing and maintain long term schedules for various departments.


• Revise park schedules when required due to staffing changes, labor shortages, or other interruptions.


• Compile information, such as open shift reports, staffing details, or associate data.


• Attend meetings with management to address any staffing needs and challenges


• Deliver a high level of guest service for both internal and external guest in person and over the phone.


• Ensure office area is neat and organized at all times.


• Additional duties as outlined by the Manager.

Qualifications

• Strong Excel skills, including formulas and tables (Pivot Tables a plus).


• Provides guest service according to Carowinds standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.


• Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Carowinds Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision.


• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.


• Meets Carowinds attendance requirements as outlined in Carowinds attendance policies.


• Adheres to Carowinds Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures.


• Ability to work nights, weekends and holiday periods to meet business needs.


• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.


• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law