Workforce Scheduler - Seasonal

Carowinds; Gastonia (NC); Sur place; USD 18 000 - 26 000; Plein temps

Résumé du poste

Carowinds in Gastonia, NC is seeking a scheduling assistant to support the Workforce Supervisor. You will help associates with FUNtime, UKG/Kronos, and App questions and back up full-time park schedulers as needed. The role requires strong Excel skills and a commitment to guest service.

This is an on-site position with potential for additional duties as directed by management. The hourly rate is $16, and you will work closely with multiple departments to ensure staffing coverage and smooth

Qualifications

• Strong Excel skills including formulas and Pivot Tables.

Responsabilités

• Schedule duties within the FUNtime scheduling system, managing long term schedules for various departments.
• Revise park schedules as staffing changes occur.
• Compile information such as open shift reports and staffing details.
• Attend management meetings to address staffing needs and challenges.
• Deliver high level guest service in person and over the phone.
• Keep the office area neat and organized at all times.
• Perform additional duties as outlined by the Manager.

Connaissances

Excel

Description du poste

This position reports to the Workforce Supervisor. They will assist associates with FUNtime, UKG/Kronos, and App questions. This position will also be trained to back up the Full-Time park schedulers ensuring all departments and associates have a knowledgeable resource available.

Overview

$16 per hour

This position reports to the Workforce Supervisor. They will assist associates with FUNtime, UKG/Kronos, and App questions. This position will also be trained to back up the Full-Time park schedulers ensuring all departments and associates have a knowledgeable resource available.

Responsibilities

• Responsible for scheduling duties within the FUNtime scheduling system, which includes managing and maintain long term schedules for various departments.


• Revise park schedules when required due to staffing changes, labor shortages, or other interruptions.


• Compile information, such as open shift reports, staffing details, or associate data.


• Attend meetings with management to address any staffing needs and challenges


• Deliver a high level of guest service for both internal and external guest in person and over the phone.


• Ensure office area is neat and organized at all times.


• Additional duties as outlined by the Manager.

Qualifications

• Strong Excel skills, including formulas and tables (Pivot Tables a plus).


• Provides guest service according to Carowinds standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.


• Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Carowinds Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision.


• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.


• Meets Carowinds attendance requirements as outlined in Carowinds attendance policies.


• Adheres to Carowinds Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures.


• Ability to work nights, weekends and holiday periods to meet business needs.


• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.


• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law