Workforce Scheduler

Carowinds; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Carowinds in Charlotte, NC is seeking a Scheduling Associate to support park operations by assisting associates with FUNtime, UKG/Kronos, and App questions, and by backing up full-time schedulers as needed. This role will help ensure all departments have a knowledgeable resource for scheduling and related questions.

The ideal candidate will have strong Excel skills, be able to work nights, weekends, and holidays, and deliver excellent guest service both in person and over the phone.

Qualifications

• Strong Excel skills including formulas and Pivot Tables.
• Excellent guest service according to Carowinds standards.
• Must meet scheduling availability including nights, weekends, and holidays.
• Able to pass background check and drug test.

Responsibilities

• Schedule within the FUNtime scheduling system, including managing long-term schedules for various departments.
• Revise park schedules when required due to staffing changes, labor shortages, or other interruptions.
• Compile information, such as open shift reports, staffing details, or associate data.
• Attend meetings with management to address staffing needs and challenges.
• Deliver a high level of guest service for both internal and external guests in person and over the phone.
• Ensure office area is neat and organized at all times.
• Additional duties as outlined by the Manager.

Skills

Strong Excel skills

Pivot Tables

Guest service

Scheduling availability

Tools

FUNtime

UKG/Kronos

App questions

Job description

This position reports to the Workforce Supervisor. They will assist associates with FUNtime, UKG/Kronos, and App questions. This position will also be trained to back up the Full-Time park schedulers ensuring all departments and associates have a knowledgeable resource available.

Overview

$16 per hour

This position reports to the Workforce Supervisor. They will assist associates with FUNtime, UKG/Kronos, and App questions. This position will also be trained to back up the Full-Time park schedulers ensuring all departments and associates have a knowledgeable resource available.

Responsibilities

• Responsible for scheduling duties within the FUNtime scheduling system, which includes managing and maintain long term schedules for various departments.


• Revise park schedules when required due to staffing changes, labor shortages, or other interruptions.


• Compile information, such as open shift reports, staffing details, or associate data.


• Attend meetings with management to address any staffing needs and challenges


• Deliver a high level of guest service for both internal and external guest in person and over the phone.


• Ensure office area is neat and organized at all times.


• Additional duties as outlined by the Manager.

Qualifications

• Strong Excel skills, including formulas and tables (Pivot Tables a plus).


• Provides guest service according to Carowinds standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.


• Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Carowinds Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision.


• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.


• Meets Carowinds attendance requirements as outlined in Carowinds attendance policies.


• Adheres to Carowinds Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures.


• Ability to work nights, weekends and holiday periods to meet business needs.


• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.


• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law