Workforce Scheduler - Seasonal

Carowinds; Charlotte (NC); On-site; USD 18,000 - 26,000; Full time

Job summary

Carowinds is seeking a Scheduling Assistant to support the Workforce team by managing schedules in FUNtime, addressing UKG/Kronos and App questions, and backing up full-time park schedulers as needed. The role offers on-site work and requires strong guest service skills to assist associates across departments.

The position reports to the Workforce Supervisor and includes training to ensure you become a knowledgeable resource for all park associates and departments.

Qualifications

• Proficient in Excel use, incl. formulas and tables.
• Experience with scheduling systems and guest service.
• Ability to manage multiple shifts and departments with accuracy.

Responsibilities

• Schedule duties within FUNtime scheduling system and manage long-term schedules for departments.
• Revise park schedules due to staffing changes or interruptions.
• Compile information such as open shift reports and staffing details.
• Attend management meetings to address staffing needs and challenges.
• Deliver high-level guest service in person and over the phone.
• Keep the office area neat and organized at all times.
• Perform additional duties as outlined by the Manager.

Skills

Excel

Guest service

Scheduling support

Tools

UKG/Kronos

FUNtime

Job description

This position reports to the Workforce Supervisor. They will assist associates with FUNtime, UKG/Kronos, and App questions. This position will also be trained to back up the Full-Time park schedulers ensuring all departments and associates have a knowledgeable resource available.

Overview

$16 per hour

This position reports to the Workforce Supervisor. They will assist associates with FUNtime, UKG/Kronos, and App questions. This position will also be trained to back up the Full-Time park schedulers ensuring all departments and associates have a knowledgeable resource available.

Responsibilities

• Responsible for scheduling duties within the FUNtime scheduling system, which includes managing and maintain long term schedules for various departments.


• Revise park schedules when required due to staffing changes, labor shortages, or other interruptions.


• Compile information, such as open shift reports, staffing details, or associate data.


• Attend meetings with management to address any staffing needs and challenges


• Deliver a high level of guest service for both internal and external guest in person and over the phone.


• Ensure office area is neat and organized at all times.


• Additional duties as outlined by the Manager.

Qualifications

• Strong Excel skills, including formulas and tables (Pivot Tables a plus).


• Provides guest service according to Carowinds standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.


• Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Carowinds Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision.


• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.


• Meets Carowinds attendance requirements as outlined in Carowinds attendance policies.


• Adheres to Carowinds Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures.


• Ability to work nights, weekends and holiday periods to meet business needs.


• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.


• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law