Workforce Resource Navigator - Hub & Intake Specialist

City of Savannah, Georgia; Savannah (GA); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

The City of Savannah seeks a Workforce Resource Specialist to welcome visitors at the WorkSource Coastal Job Center Hub, explain available services, and assist customers with career resources and digital tools. This role supports USDOL-ETA Workforce Act Title I program orientation, collects documents, and maintains confidential, well-documented customer records.

Responsibilities include conducting orientations, registering users in the WorkSource Georgia Portal, assisting with job searches,

Formación

• High school diploma with five years of experience or equivalent; post-secondary coursework or an associate degree in human services, business, education, information technology, or a related field preferred.
• Must have customer service, workforce services, administrative intake, education support, or any equivalent combination of education, training, and experience.
• Proficiency with Microsoft Suite/Microsoft 365, web applications, scanners, digital forms, and operating basic office equipment.

Responsabilidades

• Greets all customers, explains workforce development services and available basic resources, career and partner services, and directs customers to appropriate staff, workshops, and other career-related opportunities.
• Conducts Workforce Act orientation: assessments, career and training services, enrollment steps, participant responsibilities, and access to in-person or virtual assistance.
• Provides basic career assistance with WorkSource Georgia Portal Virtual One-Stop (VOS) System registration, job searches, résumés, applications, labor force/market information, and resource room technology.
• Prepares training/classroom space with a neat appearance and assists with the facilitation of workforce development and/or career-ready workshops as scheduled.
• Assists customers with the completion of program intake forms for Youth, Adult, and/or Dislocated Worker eligibility review.
• Schedules assessments and appointments, sends emails/reminders, and assists customers with routine paperwork or technology barriers.
• Contacts participants, providers, or employers to obtain follow-up and employment/training information, refers new needs promptly, and documents all contacts.
• Protects confidential records, supports file quality checks, and maintains an accessible, organized Resource Room in the Job Center Hub.
• Performs all other related duties as assigned to this position within the department’s mission, vision, and/or scope, to include schedule adjustments, evening or weekend hours as assigned.

Conocimientos

Customer service

Microsoft Office

Communication

Data entry

Technology assistance

Educación

High school diploma or equivalent

Herramientas

WorkSource Georgia Portal

VOS System

Descripción del empleo

The City of Savannah seeks a Workforce Resource Specialist to welcome visitors at the WorkSource Coastal Job Center Hub, explain available services, and assist customers with career resources and digital tools. This role supports USDOL-ETA Workforce Act Title I program orientation, collects documents, and maintains confidential, well-documented customer records.

Responsibilities include conducting orientations, registering users in the WorkSource Georgia Portal, assisting with job searches,