Workforce Pipeline Specialist

Massachusetts Manufacturing Extension Partnership; Auburn (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Employer Contributions

Generous Paid Time Off

On-the-job training and professional发展

Job summary

MassMEP seeks a Workforce Pipeline Specialist to support participants through intake, career planning, and skills assessment, aligning training with manufacturing needs.

You will connect job seekers with apprenticeships, coordinate interviews, and liaise between participants and employers while tracking progress in CRM systems and Salesforce. Occasional travel within Massachusetts may be required.

Qualifications

• Bachelor’s degree or equivalent experience in related field.
• 2+ years’ experience in workforce development, case management, career services, job placement, or job development.
• Proficient in Microsoft Office applications and the ability to learn CRM and workforce systems.
• Must be able to manage and prioritize multiple tasks and have a flexible work schedule.

Responsibilities

• Provide individualized participant support, including intake, assessment of skills and career interests, and development of a career plan.
• Identify transferable skills and training pathways using labor-market tools like O*NET Online.
• Help participants prepare for employment through resume and interview support.
• Match participants with employment, apprenticeships, internships, and work-based learning.
• Coordinate interviews, hiring activities, and onboarding; act as liaison between participants and employers.
• Follow up with participants and employers to support retention and career advancement.
• Conduct proactive outreach to manufacturing employers to build a job-pipeline.

Skills

Excellent written and verbal skills

Team collaboration

Strong organizational skills

Independent worker

Detail oriented

Education

Bachelor’s degree in workforce development, human services, education, business, or related field

Tools

Microsoft Office

CRM systems

Salesforce

Microsoft Teams

Google Workspace

Job description

Workforce Pipeline Specialist

Principal Duties and Responsibilities

Essential Tasks

Participant Career Support & Job Placement

• Provide individualized participant support, including intake, assessment of skills and career interests, and development of a career plan. Maintain regular contact to track progress and help address employment barriers.
• Use labor-market tools such as O*NET Online to identify transferable skills, occupational requirements, and skills gaps; help participants select training and credential pathways aligned with manufacturing employer needs.
• Help participants prepare for employment through resume assistance, interview preparation, and workplace-readiness support.
• Match participants with appropriate employment, apprenticeship, internship, and work-based learning opportunities.
• Coordinate interviews, hiring activities, and onboarding support, serving as a liaison between participants and employers throughout the hiring process.
• Follow up with participants and employers after placement to support job retention, address concerns, and identify opportunities for career advancement.

Employer Engagement & Program Administration

• Conduct proactive outreach to manufacturing employers and maintain relationships that develop a pipeline of job opportunities for participants.
• Identify employers’ current and emerging workforce needs, skill requirements, and hiring opportunities to inform participant referrals and training alignment.
• Promote MassMEP workforce programs and talent services to employers and connect them with relevant resources and MassMEP staff.
• Support MACWIC program coordination and administration, including assigned scheduling, participant tracking, and documentation activities.
• Provide workforce program support, including scheduling, tracking deliverables, and assisting with events.
• Enter program projects in Salesforce and maintain accurate records of participant services, job development, employer engagement, placements, and retention. Provide timely data and reports to support performance goals and grant, contract, and internal requirements.

Competencies for Success

• Thrive in a team environment and be able work independently to contribute to the organization’s commitment to core values and strategic plans.
• Demonstrated relationship-building and collaboration abilities
• Demonstrates initiative, sound judgement, attention to detail, and follow-through
• Commitment to Diversity, Inclusion, and Belonging
• Excellent written and verbal communication skills
• High work ethic to facilitate the core values of the organization with integrity

Required Qualifications:

• Bachelor’s degree in workforce development, human services, education, business, or related field. Equivalent relevant experience may be substituted.
• 2+ Years’ Experience in workforce development, case management, career services, job placement, or job development
• Proficient in Microsoft Office applications and the ability to learn CRM and workforce systems.
• Must be able to manage and prioritize multiple tasks and have a flexible work schedule

Preferred Qualifications

• Experience working with manufacturing, technical, or industrial employers.
• Knowledge of transferable skills analysis and career pathway mapping
• Familiarity with Microsoft Teams, Google Workspace, Salesforce or other CRM
• Familiar with O*Net Online or similar labor market and occupational research tools.

Physical Requirements

• Ability to sit and stand intermittently as required in an office environment
• Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 lbs)
• Most duties are performed in office environment, occasionally there will be requirement to attend off site events or visit clients in manufacturing facilities

Travel

• Occasional travel within the state required

Why work for MassMEP?

We are dedicated to our core values: T.R.U.S.T, which include Transparency, Responsibility, United Mission, Strategic, and Teamwork!

We offer outstanding benefits to our valued employees:

• Health & Dental Insurance
• 401k Employer Contributions
• Generous Paid Time Off
• Awesome coworkers
• A fun, fulfilling, and friendly environment that is also efficient and productive
• On-the-job training and professional development

We care deeply about our work, our employees, and our clients, and look to our employees to help us improve!

Job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.