Workforce Optimization & Scheduling Specialist II

Wellpath / Correct Care Solutions; Franklin (TN); On-site; USD 52,000 - 78,000; Full time

Job summary

Wellpath / Correct Care Solutions is seeking a Workforce Management Specialist II to optimize scheduling and forecasting, oversee resource allocation, and support workforce analytics. The role emphasizes training on WFM best practices and collaboration with leadership to meet service levels.

You will manage tools like HCM, Salesforce, and ServiceNow, generate reports for senior leadership, and contribute to labor optimization efforts across the organization.

Qualifications

• High school diploma or equivalent is required.
• Associate degree in business administration, health care administration, or related field preferred.
• 2 years of progressively responsible administrative experience desired.
• Direct scheduling experience preferred.

Responsibilities

• Provide high-level workforce management support, overseeing staff schedules to optimize resource allocation and meet service level objectives.
• Collaborate with division/regional/site leadership to ensure workforce planning aligns with business objectives and adjust schedules in real-time.
• Conduct in-depth data analysis, administer advanced workforce management software, and mentor junior Specialists to support forecasting and efficiency.
• Manage workforce management tools (HCM, Salesforce, ServiceNow) and prepare reports for senior management.
• Assist in providing statistical reports on labor management and support corrective action plans.

Skills

Scheduling

Forecasting

Data analysis

WFM software

Mentoring

Education

High school diploma or equivalent

Associate degree in business administration or health care administration

Tools

HCM

Salesforce

ServiceNow

Job description

Wellpath / Correct Care Solutions is seeking a Workforce Management Specialist II to optimize scheduling and forecasting, oversee resource allocation, and support workforce analytics. The role emphasizes training on WFM best practices and collaboration with leadership to meet service levels.

You will manage tools like HCM, Salesforce, and ServiceNow, generate reports for senior leadership, and contribute to labor optimization efforts across the organization.