Workforce Management Scheduler & Analytics Specialist

Spectrum; Charlotte (NC); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Comprehensive pay and benefits package

Equal Opportunity Employer

Zusammenfassung

Spectrum is hiring a Workforce Management Admin in Charlotte, NC. The role focuses on scheduling, forecasting, reporting, and auditing to achieve optimal service levels.

You will develop comprehensive staffing insights and drive improvements at individual, team, and center levels. The position requires data analysis, strong communication, and the ability to work with scheduling software such as Aspect eWorkforce Management and Real Time Adherence tools.

Qualifikationen

• Ability to read, write, speak and understand English.
• Ability to analyze and interpret data.
• Ability to communicate clearly with all levels of management.
• Ability to manage multiple projects and tasks.
• Knowledge of scheduling software and workforce management tools.

Aufgaben

• Oversee scheduling and forecasting to meet service levels.
• Develop reporting illustrating staffing and adherence at multiple levels.
• Monitor real-time adherence and call statistics and adjust staffing as needed.
• Audit data integrity in eWorkforce Management and related databases.
• Collaborate with staff to communicate workforce management practices.

Kenntnisse

English proficiency

Data analysis

Communication skills

Multitasking

Ausbildung

Bachelor’s degree in Communications, Business, related field, or equivalent experience

Tools

Aspect eWorkforce Management

Real Time Adherence software

Jobbeschreibung

Spectrum is hiring a Workforce Management Admin in Charlotte, NC. The role focuses on scheduling, forecasting, reporting, and auditing to achieve optimal service levels.

You will develop comprehensive staffing insights and drive improvements at individual, team, and center levels. The position requires data analysis, strong communication, and the ability to work with scheduling software such as Aspect eWorkforce Management and Real Time Adherence tools.