WFM Specialist II

Wellpath / Correct Care Solutions; Franklin (TN); On-site; USD 52,000 - 78,000; Full time

Job summary

Wellpath / Correct Care Solutions is seeking a Workforce Management Specialist II to optimize scheduling and forecasting, oversee resource allocation, and support workforce analytics. The role emphasizes training on WFM best practices and collaboration with leadership to meet service levels.

You will manage tools like HCM, Salesforce, and ServiceNow, generate reports for senior leadership, and contribute to labor optimization efforts across the organization.

Qualifications

• High school diploma or equivalent is required.
• Associate degree in business administration, health care administration, or related field preferred.
• 2 years of progressively responsible administrative experience desired.
• Direct scheduling experience preferred.

Responsibilities

• Provide high-level workforce management support, overseeing staff schedules to optimize resource allocation and meet service level objectives.
• Collaborate with division/regional/site leadership to ensure workforce planning aligns with business objectives and adjust schedules in real-time.
• Conduct in-depth data analysis, administer advanced workforce management software, and mentor junior Specialists to support forecasting and efficiency.
• Manage workforce management tools (HCM, Salesforce, ServiceNow) and prepare reports for senior management.
• Assist in providing statistical reports on labor management and support corrective action plans.

Skills

Scheduling

Forecasting

Data analysis

WFM software

Mentoring

Education

High school diploma or equivalent

Associate degree in business administration or health care administration

Tools

HCM

Salesforce

ServiceNow

Job description

Workforce Management Specialist II

As a Workforce Management Specialist II, you will assume an advanced role in the optimization of workforce planning and management, focusing on overseeing assigned schedules to maintain accurate records. Your responsibilities will encompass a broad range of tasks, including scheduling, forecasting, and resource allocation, all aimed at ensuring the efficient operation of our workforce. Additionally, you will play a vital role in training on WFM best practices, supporting workforce management initiatives, and embodying the values and guiding principles of the Workforce Management team while providing unwavering support with a can‑do attitude.

Key Responsibilities

• Provide high-level workforce management support, overseeing staff schedules to optimize resource allocation and meet service level objectives, while aligning with contractual staffing matrices.
• Collaborate closely with division/regional/site leadership to ensure workforce planning aligns with business objectives, making real‑time scheduling adjustments to maintain service levels.
• Conduct in‑depth data analysis, administer advanced workforce management software, and mentor Workforce Management Specialists I to support forecasting, streamline processes, and enhance workforce efficiency.
• Manage and maintain workforce management tools, such as HCM, Salesforce, and ServiceNow, while also preparing and presenting accurate records and reports to senior management.
• Assist in providing statistical reports on labor management and support corrective action plans when needed, demonstrating a proactive approach to optimizing workforce performance.

Qualifications & Requirements

Education

• High school diploma or equivalent.
• Associate degree in business administration, health care administration, or related field preferred.

Experience

• 2 years of progressively more responsible administrative or related experience desired.
• Direct scheduling experience preferred.
• Medical / Correctional experience strongly desired.

Licenses/Certifications

• None.

Benefits

In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401(k), we foster a work‑life balance for team members and their families to support physical, mental, and financial wellbeing. Benefits include:

• DailyPay, receive your money as you earn it.
• Tuition Assistance and dependent Scholarships.
• Employee Assistance Program (EAP) including free counseling and health coaching.
• Company paid life insurance.
• Tax‑free Health Spending Accounts (HSA).
• Wellness program featuring fitness memberships and product discounts.
• Preferred banking partnership and discounted rates for home and auto loans.

Equal Employment Opportunity

We celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Employment Opportunity/Affirmative Action Employer.

If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.