Workforce Manager — Data-Driven Operations Lead

MAXIMUS; Portland (ME); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

401K retirement plan

Unlimited time off

Wellness program

Tuition reimbursement

Employee discounts

Job summary

MAXIMUS is hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team. The role focuses on forecasting and scheduling staffing resources, monitoring real-time performance, and delivering data-driven insights to improve operations.

The ideal candidate has extensive experience in workforce planning, strong analytical skills, and a proven ability to collaborate across functions to enhance staffing strategies and processes.

Qualifications

• Bachelor's degree in a relevant field is required.
• 5+ years of relevant professional experience.
• 3+ years of supervising/managing staff.
• 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Responsibilities

• Oversees daily operations for a program, including staffing, performance monitoring, and quality assurance oversight.
• Ensure project compliance with contract requirements and regulations.
• Manage direct reports and the cost-effective operation of all tasks.
• Oversee subcontractors and audits of operations.
• Collaborate with other managers to coordinate activities.
• Develop and implement operational policies with stakeholders.
• Maintain relationships with clients and external entities.
• Develop innovative methodologies to improve service levels.
• Monitor performance against key indicators and optimize staff goals.

Skills

Forecasting

Scheduling

Real-time monitoring

Mentoring teams

Analytical skills

Cross-functional collaboration

Education

Bachelor's degree in relevant field

Bachelor's degree in Business Administration

Tools

Workforce management tools

CRM systems

Job description

MAXIMUS is hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team. The role focuses on forecasting and scheduling staffing resources, monitoring real-time performance, and delivering data-driven insights to improve operations.

The ideal candidate has extensive experience in workforce planning, strong analytical skills, and a proven ability to collaborate across functions to enhance staffing strategies and processes.