Workforce Management Specialist

Akumin Inc.; Jersey City (NJ); Remote; USD 60,000 - 75,000; Full time

Job summary

A leading company in outpatient radiology and oncology services is seeking a Workforce Management Specialist. This role involves monitoring customer service queues, managing scheduling, and creating reports to support decision-making. The ideal candidate will have experience in call center operations and proficiency with cloud-based tools. Join a diverse team dedicated to improving patient outcomes.

Qualifications

• Minimum 2 years of experience with applicable computer software systems.
• Preferred 2+ years in call center operations and forecasting.

Responsibilities

• Managing scheduling procedures and analyzing real-time workload requirements.
• Creating and distributing performance reports to leadership.

Skills

Data Analysis

Communication

Problem Solving

Tools

Microsoft Office Suite

Calabrio

Finesse

Ring Central

Job description

Workforce Management Specialist page is loaded

Workforce Management Specialist

Apply remote type: Remote | locations: National | time type: Full time | posted on: Posted 4 Days Ago | job requisition id: 2025-4422

The Workforce Management Specialist monitors customer service queues daily to ensure key performance metrics are achieved. Responsibilities include managing scheduling procedures, analyzing real-time workload requirements, and call routing to meet service levels. The role involves creating, running, and distributing reports to leadership to support decision-making, and communicating with center managers about staffing limitations, expectations, and business needs.

Key duties include:

• Managing scheduling software and agent schedules daily, providing updates when issues are identified.
• Monitoring call volume and performance, reporting deviations.
• Creating and distributing performance reports to leadership within deadlines.
• Collaborating with operations leaders to plan staffing needs.

Position Requirements:

• Minimum 2 years of experience with applicable computer software systems.
• Preferred 2+ years in call center operations and forecasting.
• Proficiency with cloud-based tools like Calabrio, Finesse, and Ring Central.
• Basic understanding of call center forecasting, scheduling, and staffing.
• High proficiency in Microsoft Office Suite.
• Ability to identify data patterns and handle multiple projects quickly.
• COVID-19 vaccination may be a condition of employment.
• Successful completion of a pre-employment background check and drug screen required.

Physical Requirements:

Standard office environment. More than 50% of the time: sit, stand, walk; repetitive hand, arm, and leg movements; communication via seeing, speaking, and hearing. Less than 50% of the time: stooping, kneeling, crawling, climbing, balancing, lifting 10-20 pounds.

Residents in CA, NY, Jersey City, NJ, WA, and CO can click here to view pay range information.

Akumin Operating Corp. and divisions are equal opportunity employers, committed to diversity. All qualified applicants will be considered without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, veteran status, or disability.

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About Us

At Akumin, we provide outpatient radiology and oncology services nationwide, including diagnostic imaging, radiation therapy, and personalized care, collaborating with healthcare providers to improve patient outcomes and community well-being.