Workforce Management Analyst - Contact Center

First Roles; Illinois; On-site; USD 70,000 - 90,000; Full time

Job summary

Rural King is seeking a Workforce Management Analyst to optimize our Contact Center operations in Illinois. You will manage scheduling, forecasting, and real-time adjustments to ensure staffing aligns with business needs and service levels.

You will analyze performance data, identify trends, and collaborate with leadership to improve workforce efficiency while maintaining a positive experience for customers and associates.

Responsibilities

• Manage Contact Center scheduling, forecasting, and real-time operations to ensure staffing levels align with business needs.
• Analyze performance data, identify trends, and optimize workforce efficiency.
• Partner with leadership to maintain service levels and support a positive customer and associate experience.

Job description

Overview Build Your Career with Rural King As a Workforce Management Analyst, you will manage Contact Center scheduling, forecasting, and real-time operations to ensure staffing levels align with business needs. You will analyze performance data, optimize workforce efficiency, and partner with leadership to maintain service levels and support a positive customer and associate experience. Related Job Titles Contact Center Workforce Analyst • Contact Center Scheduler • Contact Center Operations A…

Compensation

No stated salary in the data we hold for this listing.