Contact Center Traffic Analyst

First Roles; Mattoon (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Rural King is seeking a Workforce Management Analyst to oversee contact center scheduling, forecasting and real-time operations to ensure staffing levels align with business needs. You will analyze performance data, optimize workforce efficiency, and partner with leadership to maintain service levels and support a positive customer and associate experience.

The role requires collaborating with leaders to drive improvements, manage intraday adjustments, and ensure adherence to SLA targets in a

Job description

Overview Build Your Career with Rural King As a Workforce Management Analyst, you will manage Contact Center scheduling, forecasting, and real-time operations to ensure staffing levels align with business needs. You will analyze performance data, optimize workforce efficiency, and partner with leadership to maintain service levels and support a positive customer and associate experience. Related Job Titles Contact Center Workforce Analyst • Contact Center Scheduler • Contact Center Operations A…

Compensation

No stated salary in the data we hold for this listing.