Contact Center Forecast & Workforce Strategist

First Roles; Illinois; On-site; USD 65,000 - 95,000; Full time

Job summary

Rural King in Illinois is seeking a Workforce Management Analyst to optimize contact center scheduling, forecasting, and real-time operations to ensure staffing levels align with business needs. You will analyze performance data, improve staffing alignment with business needs, and partner with leadership to maintain service levels while supporting a positive customer and associate experience.

This role requires collaboration with operations teams and a focus on efficiency, accuracy, and

Job description

Rural King in Illinois is seeking a Workforce Management Analyst to optimize contact center scheduling, forecasting, and real-time operations to ensure staffing levels align with business needs. You will analyze performance data, improve staffing alignment with business needs, and partner with leadership to maintain service levels while supporting a positive customer and associate experience.

This role requires collaboration with operations teams and a focus on efficiency, accuracy, and