Contact Center Traffic Analyst

First Roles; Illinois; On-site; USD 65,000 - 95,000; Full time

Job summary

Rural King in Illinois is seeking a Workforce Management Analyst to optimize contact center scheduling, forecasting, and real-time operations to ensure staffing levels align with business needs. You will analyze performance data, improve staffing alignment with business needs, and partner with leadership to maintain service levels while supporting a positive customer and associate experience.

This role requires collaboration with operations teams and a focus on efficiency, accuracy, and

Job description

Overview Build Your Career with Rural King As a Workforce Management Analyst, you will manage Contact Center scheduling, forecasting, and real-time operations to ensure staffing levels align with business needs. You will analyze performance data, optimize workforce efficiency, and partner with leadership to maintain service levels and support a positive customer and associate experience. Related Job Titles Contact Center Workforce Analyst • Contact Center Scheduler • Contact Center Operations A…

Compensation

No stated salary in the data we hold for this listing.