Contact Center Forecasting & Scheduling Analyst
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Job summary
Rural King is seeking a Workforce Management Analyst to oversee contact center scheduling, forecasting and real-time operations to ensure staffing levels align with business needs. You will analyze performance data, optimize workforce efficiency, and partner with leadership to maintain service levels and support a positive customer and associate experience.
The role requires collaborating with leaders to drive improvements, manage intraday adjustments, and ensure adherence to SLA targets in a
Job description
Rural King is seeking a Workforce Management Analyst to oversee contact center scheduling, forecasting and real-time operations to ensure staffing levels align with business needs. You will analyze performance data, optimize workforce efficiency, and partner with leadership to maintain service levels and support a positive customer and associate experience.
The role requires collaborating with leaders to drive improvements, manage intraday adjustments, and ensure adherence to SLA targets in a
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